Additional Information
Supported Languages
English
Pricing
Paid with free trial

Slack conducts a brief review of apps in Slack Marketplace and does not endorse or certify these apps. If you encounter inappropriate content or behavior please report it.

Report this app

Foqal Agent

Streamline Your Slack Service OperationsFoqal transforms your Slack workspace into a productivity powerhouse by streamlining workflows for your IT, HR, customer support and tech ops help desk. With conversational ticketing, workflow automation and reporting, you can centralize support operations within Slack to eliminate platform switching and improve the employee and customer experience. The Foqal Agent integrates Slack with leading CRM systems and 3rd party applications so you can manage complex processes end-to-end in Slack. Experience Foqal today for enhanced efficiency, productivity, and satisfaction in your Slack service delivery.BenefitsIT Help Desk - Reduce ticket volume with automations to boost productivity and enhance user satisfaction.
HR Help Desk - Streamline tasks by automating processes and connecting employees to key systems/forms for a better employee experience.
Customer Support - Automate support processes and provide real-time service that increases customer satisfaction.
Tech Operations - Automate provisioning, monitoring, and incident workflows for more resilient operation and productive developers.Service Operations for Slack ChannelsConversational Ticketing - Simplify ticket creation with 7 easy methods. Requires minimal to no user training.
Channel Communications Management - Aggregate conversations from various channels, website and email into a unified queue or direct them to different teams. Utilize tags to effectively manage communications across dedicated channels.
Automation - Automate communications, deflection, processes, routing and tasks within channels. Handle approvals, software licensing, CSAT surveys, password resets, and much more —leveraging Foqal's extensive integrations with third-party applications.
CRM/Ticketing Integration - Ensure end-to-end service experiences by integrating with popular CRM systems such as HubSpot, Intercom, Marketo, Salesforce and Zendesk. Provide exceptional customer support directly within Slack, enhancing collaboration and efficiency.
Shortcuts
Shortcuts allow you to quickly take action with your apps and get work done without leaving Slack. Shortcuts are available through the shortcuts menu and search results.
Foqal Agent has 1 shortcut:
Create a ticket
Message shortcuts
With message shortcuts, you can quickly create a task in another service from a message in Slack. Message shortcuts are available in the More actions menu from any message.
Foqal Agent has 1 message shortcut:
Create a ticket
Slash commands
Slash commands allow you to complete an action with an app simply by sending a message in Slack. Type a / forward slash in any conversation to view a list of available slash commands.
Foqal Agent has 1 slash command:
/agent
Launches Agent settings

Permissions

Foqal Agent will be able to view:

Foqal Agent will be able to do:

Download security and compliance information

Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.

General
Privacy & data governance
Certifications & compliance
Security
Scopes
Additional Information
Supported Languages
English
Pricing
Paid with free trial

Slack conducts a brief review of apps in Slack Marketplace and does not endorse or certify these apps. If you encounter inappropriate content or behavior please report it.

Report this app