Helpwise
Helpwise is an easy to use shared inbox for team email accounts like help@, jobs@ etc. As business grows, sharing email accounts among colleagues is not scalable, creates chaos, lack of transparency & security loopholes. This is where shared inbox comes in!Helpwise and Slack integration brings all your business email activity to Slack channel. You can keep track of incoming emails, outbound emails, mentions in an email thread, email assignment, when email thread is deleted or closed - without going away from Slack. Helpwise sends messages to your Slack channel when these activities occur.This integration works with all Helpwise plans. Sign-up today on Helpwise for free.
Permissions
Helpwise will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Developer
SaaS Labs US, Inc
Company headquarters location
United States
Terms of service
Privacy & data governance
Data retention policy
We only retain the Personal Data collected from a User for as long as the User’s account is active or otherwise for a limited period of time as long as we need it to fulfill the purposes for which we have initially collected it, unless otherwise required by law. We will retain and use information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements as follows:
the contents of closed accounts are deleted within 6 months of the date of closure.
backups are kept for 12 months.
information on legal transactions between Client and Helpwise is retained for a period of 10 years.
Data archiving and removal policy
We respect your privacy rights and provide you with reasonable access to the Personal Data that you may have provided through your use of the Services. If you wish to access or amend any other Personal Data we hold about you, or to request that we delete or transfer any information about you that we have obtained from an Integrated Service, you may contact us to help@helpwise.io to make your request. At your request, we will have any reference to you deleted or blocked in our database.
You may update, correct, or delete your Account information and preferences at any time by accessing your Account settings page on the Service. Please note that while any changes you make will be reflected in active user databases instantly or within a reasonable period of time, we may retain all information you submit for backups, archiving, prevention of fraud and abuse, analytics, satisfaction of legal obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so.
You may decline to share certain Personal Data with us, in which case we may not be able to provide to you some of the features and functionality of the Service.
Data storage policy
We respect your privacy rights and provide you with reasonable access to the Personal Data that you may have provided through your use of the Services. If you wish to access or amend any other Personal Data we hold about you, or to request that we delete or transfer any information about you that we have obtained from an Integrated Service, you may contact us to help@helpwise.io to make your request. At your request, we will have any reference to you deleted or blocked in our database.
You may update, correct, or delete your Account information and preferences at any time by accessing your Account settings page on the Service. Please note that while any changes you make will be reflected in active user databases instantly or within a reasonable period of time, we may retain all information you submit for backups, archiving, prevention of fraud and abuse, analytics, satisfaction of legal obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so.
You may decline to share certain Personal Data with us, in which case we may not be able to provide to you some of the features and functionality of the Service.
Data center location(s)
United States
Data hosting details
Cloud
Data hosting company
AWS
App/service has sub-processors
no
Certifications & compliance
GDPR commitment
Data deletion request procedure
When someone disconnects the slack integration from the Helpwise App then we initiate the data deletion process on our side and deleted the data within 1 hour. And if someone disconnects the Helpwise App from the slack platform then we uses the revoke slack's webhook, in that case slack pass the userid to our Helpwise webhook and when we receive this request from slack then we instantly delete the slack related data from Helpwise DB.
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Date of latest pen test
2020-12-14
Executive summary is available to potential customers upon request
no
Supports Security Assertion Markup Language (SAML)
no
Has a dedicated security team
yes
Contact for security issues
dev@helpwise.io
Has a vulnerability disclosure program
no
Vulnerability disclosure program URL
Vulnerability disclosure program covers Slack app
yes
Has a bug bounty program
no
Requires third party authorization/connections
no
Uses token rotation
no