Data retention policy
rakumo keeps all Customer Data for as long as the rakumo customer domain exists.
Data archiving and removal policy
After requesting removal, rakumo deletes customer data from our production environments within a reasonable amount of time and backups are deleted within 30 days.
Once 30 days have elapsed from the cancellation/expiration/termination date, rakumo will delete the customer data from our production environments and backups.
Data storage policy
Customer Data is stored redundantly at multiple locations in our hosting provider’s data centers to ensure availability.
Customer Data is automatically backed up nightly. The Operations team is alerted in case of a failure with this system.
App/service has sub-processors
no