HappyFox Help Desk
HappyFox is a cloud-based help desk software. With built-in features including ticketing, asset, task and knowledge management. Create recurring tickets or use our other automation features to drastically improve support response time. Our most popular features include canned responses, bulk actions, work schedules, ticket templates, smart rules, and beautiful real-time reporting. HappyFox is easy to set up and offers an intuitive interface.Proactively inform various channels in your Slack workplace on the progress of tickets in your Help desk! Leverage HappyFox's powerful automation suite to post custom Slack notifications catering to complex support scenarios.Note: A HappyFox subscription on a Fantastic plan or higher (trial or paid) is required to install this app.With HappyFox Slack app, you can:- Get ticket-related events (New Ticket, Agent Replies, etc.) instantly to a Slack channel of your choice.
- Create, respond, and modify help desk tickets from within your Slack workspace.
- Configure automation rules to post condition-based notifications about tickets in your workspace's Slack channels automatically.
- Search external Knowledge Base articles using slash commands.Contact support at support@happyfox.com
- Create, respond, and modify help desk tickets from within your Slack workspace.
- Configure automation rules to post condition-based notifications about tickets in your workspace's Slack channels automatically.
- Search external Knowledge Base articles using slash commands.Contact support at support@happyfox.com
Permissions
HappyFox Help Desk will be able to view:
HappyFox Help Desk will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Developer
HappyFox Inc
Company headquarters location
United States
Terms of service
Privacy & data governance
Data retention policy
Data is retained for as long as you hold an active account in HappyFox Helpdesk. After cancelation, you can place a request at support@happyfox.com to delete all your account data. Please check our Privacy policy for more details - https://www.happyfox.com/privacy-policy/ .
Data archiving and removal policy
Your Helpdesk account data is stored in our primary storage all the time and we don't archive it at any point. You can however raise data removal requests at support@happyfox.com.
Data storage policy
Your Helpdesk account data is stored behind secure firewall and is encrypted at rest. Backups are taken daily and are retained for 30 days.
Data hosting details
All data is stored on Cloud servers hosted in AWS.
Data hosting company
AWS
App/service has sub-processors
no
Certifications & compliance
SOC attestation
GDPR commitment
Data deletion request procedure
We receive all data deletion requests at support@happyfox.com. Our support team will handle these requests primarily and are eventually escalated to the infrastructure team for data deletion. We use our own Helpdesk account to track and resolve these requests.
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Supports Single Sign On (SSO) with the following providers
Okta, One Login, Google Apps
Supports Security Assertion Markup Language (SAML)
yes
Has a dedicated security team
yes
Contact for security issues
support@happyfox.com
Has a vulnerability disclosure program
no
Vulnerability disclosure program covers Slack app
no
Has a bug bounty program
no
Requires third party authorization/connections
no
Uses token rotation
no