Flow Designer Connector

Description Permissions Security & Compliance

Everbridge is a Critical Event Management (CEM) platform that helps people and organizations lower the risk of a service degradation during a critical event response. Flow Designer is part of our integrated suite of CEM solutions—a code-free workflow builder with an adaptive approach to incident management and real-time performance analytics. The automated workflows you can build in Flow Designer minimize slow and error-prone manual tasks, close visibility gaps that lead to service reliability issues, and speed up development velocity without overburdening your engineers. Our platform also drastically lowers the impact of service issues and major incidents on your business by shortening response times and resolving performance issues before they can have lasting impacts.

By connecting Flow Designer to Slack with the Flow Designer Connector application, you can automate Slack behavior when flows are triggered in Flow Designer. You can start collaborating on issues and incidents immediately by automatically: * Creating Slack channels
* Posting context-rich messages
* Inviting users to channels You can also extend the Flow Designer platform with custom steps and data from your other tools to drive new automation behaviors.

Permissions

Flow Designer Connector will be able to view:

Flow Designer Connector will be able to do:

Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.

General

Privacy & data governance

Data retention policy

As per our Data Hosting Policy, customer data is stored for as long as it is needed to provide services, together with contractual legal and regulatory requirements. Data is retained for the duration of the contract or unless indicated within the Master Service Agreement (MSA). Data destruction and sanitization is conducted in alignment with the National Institute of Standards and Technology (NIST) Special Publication 800 – 88: Guidelines for Media Sanitization. For the latest information of our data retention policy, please visit https://www.xmatters.com/trust/security/data-deletion/.

Data archiving and removal policy

In the event of contract termination or deletion request, client data is purged within 60 days from both the primary and secondary data centers. In Google Cloud Storage, customer data is deleted through cryptographic erasure. This is an industry-standard technique that renders data unreadable by deleting the encryption keys needed to decrypt that data. For the latest information of our data archival/removal policy, please visit https://www.xmatters.com/trust/security/data-deletion/.

Data storage policy

Data Hosting xMatters SaaS resides in Google Cloud Platform (GCP). The GCP IaaS is a robust network infrastructure that provides many privacy and security features in alignment with privacy regulations and certified against recognized standards and frameworks. xMatters cloud-based SaaS operates within different economic regions with data centers located at European Union, Asia-Pacific and North America. The best GCP safety and security tools are applied to xMatters clients’ data. GCP data center operations comply with a set of standards and regulations including ISO 27001, ISO 27017, ISO 27018, SOC 1/2/3, PCI DDS, and CSA Star, among others. Data Security Data in Transit: Our cryptography controls use Hyper-Text Transfer Protocol Secure (HTTPS) over Transport Layer Security (TLS) version 1.2 and higher using 2048-bit key length, and Internet Protocol Secure (IPSec). Data at Rest: xMatters uses Data at Rest Encryption using GCP Key Management Service (KMS). All data is encrypted using 256-bit Advanced Encryption Standard (AES-256), and each encryption key is itself encrypted with a regularly rotated set of master keys. Client Data Protection (Classification and Handling) Data as an Asset: Our data strategy treats data as a valuable asset, provides direction to organize activities, and directs us towards our goal of supplying better business value to our customers. All client data is confidential and only accessible to the owner of the data and limited xMatters Support personnel (based on strict role-based access control). The level of security is identified based on the information classification performed and customer data is always classified at the highest level. xMatters is also fully GDPR compliant. For the latest information of our data storage policy, please visit https://www.xmatters.com/trust/security/data-hosting/ and https://www.xmatters.com/trust/security/data-encryption/.

Data center location(s)

Australia, Germany, Singapore, United Kingdom, United States

Data hosting details

https://www.xmatters.com/trust/security/data-hosting/

Data hosting company

Google Cloud Platform

App/service has sub-processors

yes

Guidelines for sub-processors

https://www.xmatters.com/trust/privacy/privacy-notice/

Certifications & compliance

Security