Responsive® LookUp for Slack
What you need to do your best workUnlike other tools that are built to handle parts of knowledge management or the content lifecycle, Responsive® LookUp is powered by an AI-enabled Answer Library that absorbs all of an organization's information and expertise. If your organization uses Responsive App, you’ve already curated a vast amount of subject matter expertise into the Responsive's Answer Library. The next step is making that knowledge base available to everyone. Responsive® LookUp for Slack provides the access point that makes it available to customer-facing teams and content creators across the organization, including sales, marketing, support and more.
Permissions
Responsive® LookUp for Slack will be able to view:
Responsive® LookUp for Slack will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Developer
RFPIO Inc. dba Responsive
Company headquarters location
United States
Terms of service
Privacy & data governance
Data retention policy
If Client's were to terminate services with Responsive, all data will be retained for 12 months. During this retention period, client can request the data be restored, or provided to the client. Designated Client administrators may also request Responsive to permanently purge the data during the retention period. At the end of the retention period, data will be permanently purged.
Data archiving and removal policy
If Client's were to terminate services with Responsive, all data will be retained for 12 months. During this retention period, client can request the data be restored, or provided to the client. Designated Client administrators may also request Responsive to permanently purge the data during the retention period. At the end of the retention period, data will be permanently purged.
Data storage policy
All data at rest are encrypted without exception using volume-level encryption using one of the strongest block ciphers available, 256-bit Advanced Encryption Standard (AES-256).
Data center location(s)
United States
Data hosting details
Cloud Hosted
Data hosting company
AWS
App/service has sub-processors
no
Certifications & compliance
ISO/IEC-27001 certification
Privacy Shield notice
Data deletion request procedure
mail to security@rfpio.com
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Date of latest pen test
2023-11-27
Executive summary is available to potential customers upon request
yes
Supports Single Sign On (SSO) with the following providers
SAML
Supports Security Assertion Markup Language (SAML)
yes
Has a dedicated security team
yes
Contact for security issues
security@rfpio.com
Has a vulnerability disclosure program
no
Has a bug bounty program
no
Requires third party authorization/connections
no
Uses token rotation
no