ChurnZero
ChurnZero is a real-time Customer Success platform that helps subscription businesses…
- Fight churn
- Expand current accounts,
- Increase product adoption, and
- Optimize the customer experience.Connect Slack with ChurnZero to view and share insights about your customers, users, and segments with your entire organization.This integration requires a ChurnZero account.
- Fight churn
- Expand current accounts,
- Increase product adoption, and
- Optimize the customer experience.Connect Slack with ChurnZero to view and share insights about your customers, users, and segments with your entire organization.This integration requires a ChurnZero account.
Permissions
ChurnZero will be able to view:
ChurnZero will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Developer
ChurnZero
Company headquarters location
United States
Terms of service
Privacy & data governance
Data retention policy
Data is retained for the life of the customer contract and is removed within 14 days of the contract expiration. Clients can remove data on demand if they choose. Our backups are held for 30 days as per our backup policy.
Data archiving and removal policy
ChurnZero will remove customer data in backups per our our Backup Policy.
Data storage policy
Data is stored in AWS on encrypted volumes. Data is encrypted as per the ChurnZero Encryption Policy
Data center location(s)
Ireland, United States, Germany
Data hosting details
Cloud Hosted
Data hosting company
AWS
App/service has sub-processors
yes
Guidelines for sub-processors
Certifications & compliance
Privacy Shield notice
GDPR commitment
Data deletion request procedure
API for data removal. Requests can also be submitted to privacy@churnzero.net
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Date of latest pen test
2021-12-15
Executive summary is available to potential customers upon request
yes
Supports Single Sign On (SSO) with the following providers
OKTA, Microsoft, Google, Netsuite, Salesforce
Supports Security Assertion Markup Language (SAML)
yes
Has a dedicated security team
no
Contact for security issues
security@churnzero.net
Has a vulnerability disclosure program
no
Has a bug bounty program
no
Requires third party authorization/connections
no
Uses token rotation
no