FreeScout
FreeScout is the free open source PHP/MySQL help desk and shared inbox.The FreeScout integration for Slack centralizes your team communications. This app allows you to post events from FreeScout (new conversations, customer replies, conversation assigned, updated, etc) instantly to the Slack channel. You can also map different mailboxes to different channels.
Permissions
FreeScout will be able to view:
FreeScout will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Developer
Miroslav Janko
Company headquarters location
United Arab Emirates
Terms of service
Privacy & data governance
Data retention policy
User's Slack API token is being obtained and shown to the user. Slack API token is being stored by the app for 1 hour for caching purposes.
Data archiving and removal policy
User's Slack API token is being deleted from the app automatically after 1 hour.
Data storage policy
Apart from Slack API token no other user data is stored by the app.
App/service has sub-processors
no
App/service uses large language models (LLM)
no
Certifications & compliance
Data deletion request procedure
When someone requests us to delete personal data, they do so by email and we erase all the data from our system.
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Supports Security Assertion Markup Language (SAML)
no
Has a dedicated security team
yes
Contact for security issues
support@freescout.net
Has a vulnerability disclosure program
yes
Vulnerability disclosure program URL
Vulnerability disclosure program covers Slack app
no
Has a bug bounty program
no
Requires third party authorization/connections
no
Uses token rotation
no