Tasky
Tasky is a ticket-focused Slack app that integrates into Autotask PSA. It allows MSPs that already use Slack as their internal communication tool to easily collaborate on and document tickets in Autotask PSA. It leverages slash commands and the Slack desktop and mobile apps so all MSP employees and resources can easily collaborate on tickets while in the office or out in the field.Tasky requires a paid subscription and an active Autotask account.Installing Tasky automatically provisions an account for the installing user and their associated Slack team.
Permissions
Tasky will be able to view:
Tasky will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Developer
Tallman.io, LLC
Company headquarters location
United States
Terms of service
Privacy & data governance
Data retention policy
Tasky collects only a small amount of user information related to connecting to an Autotask account. In practice this information is non-personal in nature. For example, Tasky stores Slack & Autotask unique identifiers only instead of email addresses and/or names. Slack workspace, channel, chat or message data is never retained for any period of time. The non-personal configuration information that is required by Tasky is retained for as long as you maintain an active or pending account.
Data archiving and removal policy
Tasky collects only a small amount of user information related to connecting to an Autotask account. In practice this information is non-personal in nature. For example, Tasky stores Slack & Autotask unique identifiers only instead of email addresses and/or names. Slack workspace, channel, chat or message data is never archived for any period of time or for any purpose. The non-personal configuration information that is required by Tasky is only ever archived for disaster recovery purposes for a period no longer than 45 days.
Data storage policy
Tasky collects only a small amount of user information related to connecting to an Autotask account. In practice this information is non-personal in nature. For example, Tasky stores Slack & Autotask unique identifiers only instead of email addresses and/or names. Slack workspace, channel, chat or message data is never stored for any period of time. The non-personal configuration information that is required by Tasky is stored using industry standard database technologies. Additionally, security related data (e.g. credentials) are encrypted when stored.
Data center location(s)
United States
Data hosting details
Cloud Hosted
Data hosting company
AWS
App/service has sub-processors
no
Certifications & compliance
Data deletion request procedure
Tasky collects a very limited amount of non-personal configuration information which can be removed by cancelling and deleting your account via the application console or by contacting support (tasky@help.tallman.io). Any and all archived data, used for disaster recover purposes only, will automatically delete according to our data archival policy.
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Supports Security Assertion Markup Language (SAML)
no
Has a dedicated security team
no
Contact for security issues
tasky@help.tallman.io
Has a vulnerability disclosure program
no
Has a bug bounty program
no
Requires third party authorization/connections
yes
Third party services used by this app
Autotask, Stripe (payment processing)
Uses token rotation
no