SupportLogic
SupportLogic provides insights into your support operations using big data analytics and machine learning. This app provides users with the ability to share cases, comment and mention other users belonging to their organization. It also allows SupportLogic alerts to be sent to users via a bot, as well as collected into a Slack channel. SupportLogic is a paid service.
Permissions
SupportLogic will be able to view:
SupportLogic will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Developer
SupportLogic
Company headquarters location
United States
Terms of service
Privacy & data governance
Data retention policy
Supprtlogic will retain data until customer asks to delete it
Data archiving and removal policy
Supprtlogic will retain data until customer asks to delete it
Data storage policy
All data is encrypted in transit as well at rest
App/service has sub-processors
yes
Guidelines for sub-processors
Certifications & compliance
Data deletion request procedure
When someone asks to delete data for SupportLogic, eng team will delete data from all Databases
HIPAA compliant
yes
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Date of latest pen test
2022-01-31
Executive summary is available to potential customers upon request
yes
Supports Single Sign On (SSO) with the following providers
Auth0, Okta
Supports Security Assertion Markup Language (SAML)
yes
Has a dedicated security team
yes
Contact for security issues
security@supportlogic.io
Has a vulnerability disclosure program
yes
Vulnerability disclosure program URL
Vulnerability disclosure program covers Slack app
yes
Has a bug bounty program
no
Requires third party authorization/connections
no
Uses token rotation
no