Customer.io
Customer.io's Slack action allows you to send Slack notifications to your team, powered by user behavior in your product or app. Reach through the noise to pick up important signals and respond proactively to customers by creating notifications which surface important behaviors at critical times.Create specific channels for behaviours to monitor, like #new-users or #VIPcustomers, or add notifications to existing ones. For example, you can set up Customer.io to learn exactly when...* You receive a new signup from a customer with high MRR
* A customer increased their plan to enterprise account
* A VIP customer increases key red-flag activity, like data exports
* Target leads sign up, with specific persona title ("VP of Product" for example)
* A customer bounces from onboarding, or displays signs of churnCustomer.io brings customer activity from your app and into your Slack team, making it transparent and immediately actionable.Start a free 30-day trial on our site, or contact us with any questions at win@customer.io.
* A customer increased their plan to enterprise account
* A VIP customer increases key red-flag activity, like data exports
* Target leads sign up, with specific persona title ("VP of Product" for example)
* A customer bounces from onboarding, or displays signs of churnCustomer.io brings customer activity from your app and into your Slack team, making it transparent and immediately actionable.Start a free 30-day trial on our site, or contact us with any questions at win@customer.io.
Permissions
Customer.io will be able to view:
Customer.io will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Developer
Peaberry Software, Inc. DBA Customer.io
Company headquarters location
United States
Terms of service
Privacy & data governance
Data retention policy
As stated in 3.4.b of our Data Processing Addendum (https://customer.io/legal/dpa/), the duration of the data processing under our DPA is until the termination of the Agreement in accordance with its terms.
Data archiving and removal policy
As stated in 10.1 of our Data Processing Addendum (https://customer.io/legal/dpa/), upon termination or expiration of the Agreement, Customer.io shall (at Subscriber’s election) delete or return to Subscriber all Subscriber Data (including copies) in its possession or control, save that this requirement shall not apply to the extent Customer.io is required by applicable law to retain some or all of the Subscriber Data, which Subscriber Data Customer.io shall securely isolate and protect from any further processing, except to the extent required by applicable law.
Data storage policy
As stated in 3.4.b of our Data Processing Addendum (https://customer.io/legal/dpa/), the duration of the data processing under our DPA is until the termination of the Agreement in accordance with its terms.
Data center location(s)
United States
Data hosting details
Cloud hosted
Data hosting company
Google, Amazon
App/service has sub-processors
yes
Guidelines for sub-processors
Certifications & compliance
SOC attestation
Privacy Shield notice
GDPR commitment
Data deletion request procedure
As stated in 10.1 of our Data Processing Addendum, upon termination or expiration of the Agreement, Customer.io shall (at Subscriber’s election) delete or return to Subscriber all Subscriber Data (including copies) in its possession or control, save that this requirement shall not apply to the extent Customer.io is required by applicable law to retain some or all of the Subscriber Data, which Subscriber Data Customer.io shall securely isolate and protect from any further processing, except to the extent required by applicable law.
HIPAA compliant
yes
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Date of latest pen test
2019-10-03
Executive summary is available to potential customers upon request
yes
Supports Single Sign On (SSO) with the following providers
Google, Okta
Supports Security Assertion Markup Language (SAML)
no
Has a dedicated security team
yes
Contact for security issues
ctf@customer.io
Has a vulnerability disclosure program
yes
Vulnerability disclosure program URL
Vulnerability disclosure program covers Slack app
yes
Has a bug bounty program
yes
Bug bounty program URL
Requires third party authorization/connections
no
Third party services used by this app
Uses token rotation
no