Data retention policy
Troops takes data security and privacy very seriously. Data from your CRM (and optionally Google Calendar) required to deliver alerts, reports and other parts of the product will be retained for as long as you use our services. We strive to collect and retain the minimum surface of data necessary to support product functionality. In some cases we retain Personal Data for longer, if doing so is necessary to comply with our legal obligations, resolve disputes or collect fees owed, or is otherwise permitted or required by applicable law, rule or regulation.
Data archiving and removal policy
Troops provides the option for Customers to delete Customer Data at any time. To remove all Troops data, send your request to support@troops.ai. Your data will be deleted within 5 business days. Troops services backups are destroyed within 30 days. Data for churned customers (previous paid customers who are no longer paying Troops) will be deleted within 30 days. Data for non-paid customers who have deemed to be inactive (Troops did not detect any activity in 180 days) will be deleted every 30 days.
Data storage policy
Data is encrypted at rest and stored in AWS US-East datacenters.
Data center location(s)
United States
Data hosting details
We host all data on AWS in US-East region
Data hosting company
Amazon Web Services
App/service has sub-processors
yes
Guidelines for sub-processors