Troops
Troops was acquired by Salesforce on July 15, 2022. Going forward, Troops is no longer available to new customers. Stay tuned for exciting updates about how you will be able to leverage the Power of Troops to connect your Go To Market applications with Slack.Troops is the easiest way to use Salesforce directly from Slack and centralize key sales workflows.Key features:SlackAppStore|Search + Edit Salesforce: Update any Salesforce record without ever leaving Slack, including both standard and custom objects.SlackAppStore|Sales Gong + Opportunity Alerts: Celebrate with your team when they close a deal, create an opportunity, or hit key sales milestones — completely customizable with filters and specific deal information.SlackAppStore|Salesforce Reports in Slack: Schedule or pull any of your existing Salesforce reports across channels or DMs.
Permissions
Troops will be able to view:
Troops will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Developer
Troops.ai
Company headquarters location
United States
Terms of service
Privacy & data governance
Data retention policy
Troops takes data security and privacy very seriously. Data from your CRM (and optionally Google Calendar) required to deliver alerts, reports and other parts of the product will be retained for as long as you use our services. We strive to collect and retain the minimum surface of data necessary to support product functionality. In some cases we retain Personal Data for longer, if doing so is necessary to comply with our legal obligations, resolve disputes or collect fees owed, or is otherwise permitted or required by applicable law, rule or regulation.
Data archiving and removal policy
Troops provides the option for Customers to delete Customer Data at any time. To remove all Troops data, send your request to support@troops.ai. Your data will be deleted within 5 business days. Troops services backups are destroyed within 30 days. Data for churned customers (previous paid customers who are no longer paying Troops) will be deleted within 30 days. Data for non-paid customers who have deemed to be inactive (Troops did not detect any activity in 180 days) will be deleted every 30 days.
Data storage policy
Data is encrypted at rest and stored in AWS US-East datacenters.
Data center location(s)
United States
Data hosting details
We host all data on AWS in US-East region
Data hosting company
Amazon Web Services
App/service has sub-processors
yes
Guidelines for sub-processors
Certifications & compliance
SOC attestation
GDPR commitment
Data deletion request procedure
To remove all Troops data, send your request to support@troops.ai. Your data will be deleted within 5 business days. Troops services backups are destroyed within 30 days.
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Date of latest pen test
2019-05-14
Executive summary is available to potential customers upon request
yes
Supports Single Sign On (SSO) with the following providers
Okta
Supports Security Assertion Markup Language (SAML)
yes
Has a dedicated security team
yes
Contact for security issues
Email support@troops.ai
Has a vulnerability disclosure program
no
Has a bug bounty program
no
Requires third party authorization/connections
yes
Third party services used by this app
Salesforce, Google
Uses token rotation
no