Pubble
Slack, meet the Pubblebot - the friendly bot that’s designed to help your team to deliver awesome customer support.Pubble is a real-time messaging platform that simplifies how teams communicate with their customers via their websites. The Pubblebot takes care of the repetitive parts of the customer support process like capturing contact details or auto-answering FAQ’s. Freeing your team to engage with those customers who really do need some good, old school, human powered help. The messaging experience on Pubble differs hugely from other live chat solutions. "Looks like live chat, works like WhatsApp" is good way to think of the differences. Customers message you when it suits them, you reply when it suits you. Pubble handles notifying the customer by SMS / email helping to continue the conversation right on the page where it all started.With our Slack integration, you can now get notified in a Slack channel of questions that are asked on your website. Teams who love Slack will love this integration.For more information, go to www.pubble.io
Permissions
Pubble will be able to do:
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General
Developer
Pubble SaaS Ireland Ltd
Company headquarters location
Ireland
Terms of service
Privacy & data governance
Data retention policy
Pubble will delete or return (at the choice of the Customer), all Personal Data at the end of the retention period as agreed with the Customer. The default retention period is the duration of the contract + 30 days.
Data archiving and removal policy
Pubble gives the cusotmer control over removal of data through the Customer admin center. Cusotmers can remove end user data directly. Alternatively, the Pubble team can remove any data at the request of the Customer. Pubble doesn't have an archival function.
Data storage policy
Pubble uses cloud storage for storing personal data. Personal data that is held within the European Economic Area (EEA)(EU Member States plus Iceland, Liechtenstein, and Norway) benefits from a common standard of protection laid down at EU level under the General Data Protection Regulation (GDPR) (EU) 2016/679. Personal data may only be transferred outside of the EEA in compliance with the conditions for such transfers laid down in Chapter V of the GDPR. https://gdpr-info.eu/chapter-5/
Data center location(s)
Ireland
Data hosting details
Cloud hosted
Data hosting company
AWS
App/service has sub-processors
yes
Guidelines for sub-processors
App/service uses large language models (LLM)
no
Certifications & compliance
GDPR commitment
Data deletion request procedure
Users can self-delete their personal data using the Manage Data service: https://www.pubble.io/data/request
Additionally, requests for data deletion can be made directly to the Pubble support team
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Supports Single Sign On (SSO) with the following providers
Okta, Microsoft Entra ID
Supports Security Assertion Markup Language (SAML)
yes
Has a dedicated security team
no
Contact for security issues
dev@pubble.co
Has a vulnerability disclosure program
no
Has a bug bounty program
no
Requires third party authorization/connections
no
Uses token rotation
no