HappyFox Chat
HappyFox Chat is the next generation live chat software for websites, that will help you to provide the best customer support and close more deals. Built on a high performance technology stack, HappyFox Chat offers an amazing user experience and integrates with third party apps that you already use. It is available for a 14-Day Free trial with all the premium features and installs in less than 2 minutes! With our integration with Slack you'll be able to accept chat requests on your website right from Slack and get notifications of all chats going on.Features: Concurrent chats, Canned responses, Chat transfer, App integrations, Chat history, Amazing UI, Free Mobile AppsTerms of Service: https://happyfox.com/terms-services/
Permissions
HappyFox Chat will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Developer
HappyFox Inc
Company headquarters location
United States
Terms of service
Privacy & data governance
Data retention policy
HappyFox does not collect any data from Slack and will retain Customer data as long as the customer has a valid account per our terms of service - https://happyfox.com/terms-services/
Data archiving and removal policy
HappyFox does not collect any data from Slack and will remove Customer data when the account is requested to be deleted.
Data storage policy
HappyFox sends notifications to Slack and does not collect / store data from Slack. Workspace/channel information will be stored as long as the customer has a valid account per our terms of service - https://happyfox.com/terms-services/. Customer can choose to delete the data any time through our app.
Data center location(s)
United States
Data hosting details
Hosted on AWS Cloud.
Data hosting company
AWS
App/service has sub-processors
yes
Guidelines for sub-processors
Certifications & compliance
GDPR commitment
Data deletion request procedure
We require customers to raise a request in our support portal at https://support.happyfoxchat.com/home
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Supports Single Sign On (SSO) with the following providers
Okta, Onelogin or any SAML compatible provider
Supports Security Assertion Markup Language (SAML)
yes
Has a dedicated security team
yes
Contact for security issues
security@happyfox.com
Has a vulnerability disclosure program
no
Has a bug bounty program
yes
Bug bounty program URL
Requires third party authorization/connections
no
Uses token rotation
no