Ravenna
Ravenna is an AI-powered helpdesk system that integrates with Slack to provide instant support to employees. By connecting to knowledge bases and answers generated in past conversations, it can automatically answer common questions, create tickets for unresolved issues, and even generate new knowledge base articles with the click of a button. This allows IT and Operations teams to reduce repetitive requests, resolve issues faster, and focus on more complex tasks, all without ever leaving Slack. Setup in 2 minutes. Free trial for 2 weeks, no credit card required.Helpdesk agents use the Ravenna Assistant to find answers to knowledge that exists inside or outside of Slack, including gated knowledge that say, HR might want to be able to find but not share with people outside of their team. No need to go dig up the policy documentation and copy/paste it, just ask Ravenna what the policy is and you get a concise, summarized answer with sources listed. Can’t find that one conversation where you know the answer was? Ask the assistant to find it for you. Your coworkers can use the Ravenna Assistant to look up any knowledge that’s available for the company. Great examples are “What is the policy for PTO in our EMEA office?” or “I have a question about my paycheck, who do I talk to?” to even more technical questions like “My laptop screen flickers every time I open it, can I get a new one?” or “How do I get access to Salesforce?”. Ravenna can lookup and respond in the conversation with the correct answer from your existing knowledge, and create entirely new knowledge data without needing to wait for your team to create it. Automated actions are just a conversation away with Ravenna - Just tell the assistant what you’d like it to do and Ravenna can create, merge, reassign, or even ask for approvals on tickets. This is particularly helpful when you’re on mobile and just need to organize conversations into a more actionable path when you get back to your desk, or when you need to set reminders for yourself to tackle issues at a later time. Ravenna's AI features are off by default, and you must opt-in to use AI functionality in Ravenna. AI generated content may contain inaccuracies. A paid Slack plan is required to access the Ravenna AI agent in the Slack App container. All other Ravenna features can be accessed on a free Slack plan.For more information, please visit Ravenna's help site https://help.ravennahq.com.
Permissions
Ravenna will be able to view:
Ravenna will be able to do:
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General
Developer
Ravenna Software, Inc.
Company headquarters location
United States
Terms of service
Privacy & data governance
Data retention policy
The Company retains Customer Data as described in our Terms of Service (https://www.ravennahq.com/terms/) and Privacy Policy (https://www.ravennahq.com/privacy/) for as long as you use our Services or as necessary to provide our Services, conduct audits, and comply with applicable laws.
Data archiving and removal policy
The Company will remove Customer Data through a formal request (support@ravennahq.com).
Data storage policy
Ravenna Software, Inc. implements a comprehensive data storage system that prioritizes security, accessibility, and efficiency across all business operations. All company data must be stored on approved company systems, including designated cloud storage platforms. Personal storage devices, unauthorized cloud services, and non-approved storage locations are strictly prohibited for company data storage. Critical business data must be encrypted both at rest and in transit using industry-standard encryption protocols, with encryption keys managed through our secure key management system.
Data access is controlled through a role-based access control (RBAC) system, with permissions granted on a need-to-know basis and regularly audited for compliance. All users must authenticate using multi-factor authentication when accessing company data, and access logs are maintained for all data interactions. Storage systems are configured with redundancy and automated backup processes, with critical data backed up daily and retained according to our Data Retention Policy. Regular testing of backup and restoration procedures ensures data recoverability in case of system failures or data loss incidents.
Data center location(s)
United States
Data hosting details
AWS / Cloud
Data hosting company
AWS
App/service has sub-processors
no
App/service uses large language models (LLM)
yes
LLM model(s) used
GPT and Claude
LLM retention settings
The Company retains Customer Data as described in our Privacy Policy (https://www.ravennahq.com/privacy/) for as long as you use our Services or as necessary to provide our Services, conduct audits, and comply with applicable laws.
LLM data tenancy policy
Ravenna is a multi-tenant SaaS help desk platform. Data is never shared between Customers. Learn more https://www.ravennahq.com/privacy
LLM data residency policy
Ravenna data is stored in data centers in the US. Learn more https://www.ravennahq.com/privacy
Certifications & compliance
Data deletion request procedure
Our data deletion procedure follows a rigorous, audited process to ensure compliance with privacy regulations and data protection standards. Upon receiving a data deletion request, we first verify the requestor's identity and their right to make the deletion request. Once verified, we conduct a comprehensive scan across all our systems, including primary databases, backup systems, and archived storage, to locate all instances of the relevant data. The data is then marked for deletion and moves through a two-phase deletion process: first, a soft deletion where the data is quarantined and made inaccessible for 30 days (allowing for potential recovery if needed), followed by permanent secure deletion using industry-standard data sanitization methods. Throughout this process, we maintain detailed logs of all deletion activities and provide confirmation to the requestor once the deletion is complete, while ensuring compliance with any legal holds or regulatory retention requirements that may apply to the specific data in question.
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Supports Single Sign On (SSO) with the following providers
Google OAuth
Supports Security Assertion Markup Language (SAML)
no
Has a dedicated security team
yes
Contact for security issues
security@ravennahq.com
Has a vulnerability disclosure program
yes
Vulnerability disclosure program URL
Vulnerability disclosure program covers Slack app
yes
Has a bug bounty program
no
Requires third party authorization/connections
no
Uses token rotation
no