Ravenna is an AI-powered helpdesk system that integrates with Slack to provide instant support to employees. By connecting to knowledge bases and answers generated in past conversations, it can automatically answer common questions, create tickets for unresolved issues, and even generate new knowledge base articles with the click of a button. This allows IT and Operations teams to reduce repetitive requests, resolve issues faster, and focus on more complex tasks, all without ever leaving Slack. Setup in 2 minutes. Free trial for 2 weeks, no credit card required.
Helpdesk agents use the Ravenna Assistant to find answers to knowledge that exists inside or outside of Slack, including gated knowledge that say, HR might want to be able to find but not share with people outside of their team. No need to go dig up the policy documentation and copy/paste it, just ask Ravenna what the policy is and you get a concise, summarized answer with sources listed. Can’t find that one conversation where you know the answer was? Ask the assistant to find it for you.
Your coworkers can use the Ravenna Assistant to look up any knowledge that’s available for the company. Great examples are “What is the policy for PTO in our EMEA office?” or “I have a question about my paycheck, who do I talk to?” to even more technical questions like “My laptop screen flickers every time I open it, can I get a new one?” or “How do I get access to Salesforce?”. Ravenna can lookup and respond in the conversation with the correct answer from your existing knowledge, and create entirely new knowledge data without needing to wait for your team to create it.
Automated actions are just a conversation away with Ravenna - Just tell the assistant what you’d like it to do and Ravenna can create, merge, reassign, or even ask for approvals on tickets. This is particularly helpful when you’re on mobile and just need to organize conversations into a more actionable path when you get back to your desk, or when you need to set reminders for yourself to tackle issues at a later time.
Ravenna's AI features are off by default, and you must opt-in to use AI functionality in Ravenna. AI generated content may contain inaccuracies. A paid Slack plan is required to access the Ravenna AI agent in the Slack App container. All other Ravenna features can be accessed on a free Slack plan.
For more information, please visit Ravenna's help site
https://help.ravennahq.com.