Powerful On-Call Schedules and Conversational Ticketing tool, all inside Slack. Organise your workspace threads into actionable requests, ensuring clear ownership and swift resolution with on-call schedules!Core features:
:arrows_counterclockwise: Automated on-call person rotations
:ticket: Automated tickets creation and assignment
:white_check_mark: In-threads tickets management: close or re-assign requests when needed without leaving conversation
:mag_right: Threads navigation
:shushing_face: Targeted notifications: notify the right people at the right time, e.g. @support_oncall to address question to the person on call or @support_team to inform the whole team
:pencil2: Schedule overrides
:palm_tree: Easily remove and add colleagues back to rotations, e.g. if they're on vacation
:bell: Customisable open request reminders and shift remindersUse cases:
- Technical Support: Provide rapid assistance for technical issues, ensuring smooth operations
- Incident Management: Respond to incidents swiftly, coordinating responses and resolutions seamlessly
- Bug Fixes: Ensure critical bugs are reported and resolved promptly, minimising downtime
- Knowledge Sharing: Quickly address questions and provide information without delays
- PR Reviews: Streamline the process of pull request reviews, assigning the right experts efficiently
- Roles rotations: Rotate recurring meetings moderators, representatives for showcase presentations, etc.
And anything else you come up with for your organisation! Why to choose DutyBridge?
:rocket: Enhanced Productivity: Automatically log and manage support requests, ensuring clear ownership without unnecessary interruptions of all colleagues.
:calling: Seamless Integration: Operate entirely within Slack without interrupting your workflow. If a request needs more time and proper planning, simply create a backlog ticket in your project management tool for later estimation and prioritisation.
:lock: Privacy Focused: Minimal permissions required, we don't use or store workspace users PII (Personally identifiable information), safeguarding your team's privacy.
:money_with_wings: Generous Pricing: No per-user charges, the most cost-effective solution for tracking requestsHow to get started:
We offer 14 days free trial, no credit card required. Check out all our plan options here.Question, feedback, feature request? Write to us at support@dutybridge.app