SurveyMonkey: Instant Notifications

Description Permissions Security & Compliance

SurveyMonkey is a global leader in online surveys and forms, empowering people with the insights they need to make decisions quickly and confidently. Now you can easily automate how you collaborate and share survey responses in Slack.Drive increased customer and employee satisfaction by keeping your team up to date with the most recent survey and form responses. Set conditions on specific responses to ensure the most important feedback is shared and actioned immediately. Share responses in any public or private channel, ensure the right people are aware of what your customers or employees are saying the moment they respond.When you connect SurveyMonkey to Slack, you can send notifications on responses for multiple use cases including:
• Following up with customers or survey takers on their requests or complaints
• Escalating customer interactions to teams or managers
• Congratulating teammates
• Giving kudos for positive survey responses or testimonials
• Surfacing ideas and suggestions
• Bringing attention to bugs in product and on the websiteAnd more!Note: To install the app, log into SurveyMonkey and select the Connect Apps tab on your survey. Search and/or select Slack in the list of apps. You will be guided through the installation and authentication directly in SurveyMonkey. This step will only need to be completed the first time.

Permissions

SurveyMonkey: Instant Notifications will be able to view:

SurveyMonkey: Instant Notifications will be able to do:

Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.

General

Privacy & data governance

Data retention policy

While you have a SurveyMonkey account, we retain data associated with your account. This includes survey data and account data. For SurveyMonkey Basic (free) accounts, we may delete your account and survey data in accordance with our data retention policy. We may also delete each survey response over your account's response limits 60 days after it's received, or unless otherwise communicated to you. To view and keep access to those responses, upgrade to a paid plan before they're deleted. You can go to My Surveys or the new Homepage to see which surveys have responses over your plan's limit if you want to upgrade to a paid plan. In the case of either a SurveyMonkey paid account or SurveyMonkey Basic (free) account, we may retain the data associated with your account longer as required by applicable law.

Data archiving and removal policy

You can delete surveys and data from within your account. Once deleted from your account, the survey or data won’t be accessible and you may not be able to restore it. The deleted data is permanently removed from our system within 60 days. You can delete your account or survey data associated with it at any time. After deletion, the account is disabled immediately. The deleted account and data will be permanently removed from our system within 60 days. Some residual copies of deleted data may remain on backup media up to 90 days after the deletion has occurred, at which point it will be overwritten. We generally don't use deleted survey data for any purpose, however in limited circumstances, we may retain other data about your account and historical usage for the following reasons: To comply with our legal obligations To enforce our agreements To resolve disputes To perform analytics In these cases, we ensure that access to the data is blocked except for the purposes for which we have been required to retain the information. The data is deleted as soon as that purpose no longer exists. We also retain aggregate anonymous usage and meta data which doesn’t identify you or any of your respondents.

Data storage policy

As an international company, we have data centers in the United States, Canada, and Ireland. Depending on your plan type and region, you may have the option to store your survey and response data in a regional data center. Regardless of the data center you use, we may access our other data centers to implement, maintain, repair, or upgrade our services for our customers. If your data is stored in a regional data center, you can see the location listed in the Account Details on your My Account page. If you don't see anything listed, your data is stored on servers located in the United States.

Data center location(s)

Canada, Ireland, United States

Data hosting details

For customers making use of the European or Canadian Data Center, account information such as login information, respondent contact information (such as email, phone number and IP address), billing details, and account metadata are stored in our European or Canadian Data Center's cloud storage.

Data hosting company

AWS

App/service has sub-processors

App/service uses large language models (LLM)

Certifications & compliance

Security