Pager Hero
This app for Slack is useful for defining teams and rotations and paging your team if something needs immediate attention. Pager Hero mentions the on-call person and calls or SMS it when a message appears on any of the watched channels.It provides a light way to manage incidents. Your team can just simply mark an incident as acknowledged, disregarded, mitigated, and resolved. This focuses your teams on the real problem and provides flexibility in handling incidents.If you plan to set up an on-call process on your team or want to be called on certain situations, this app is for you!If you would like to SMS or call your team members pointing to the Slack message that originated the incident, Pager Hero offers paid plans starting at 5 USD/month for that. Check out more at https://pagerhero.io/pricing.
Permissions
Pager Hero will be able to view:
Pager Hero will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Privacy & data governance
Data retention policy
User data, including email and phone information, will be retained for the duration of the user's engagement with Pager Hero.
Upon termination of engagement, user data will be retained for a period of 7 days and then permanently deleted from our systems.
Aggregated and anonymized data may be retained for analytical purposes, but personally identifiable information will not be included.
Data archiving and removal policy
Inactive user accounts (accounts with no activity) may be archived after a period of 90 days.
Archived data will be stored securely and will not be accessible for regular use.
Users may request the removal of their account and associated data by contacting support@pagerhero.io
Upon verification, the data will be permanently removed from our systems within 7 days.
Data storage policy
User data is stored on secure servers hosted by Amazon Web Services.
Access to user data is restricted to authorized personnel only and is governed by strict access controls.
Data center location(s)
United States
Data hosting details
Cloud hosted.
Data hosting company
AWS
App/service has sub-processors
no
App/service uses large language models (LLM)
no
Certifications & compliance
Data deletion request procedure
Users may request the deletion of their data by contacting support@pagerhero.io
Upon receiving a deletion request, we will verify the identity of the requester to prevent unauthorized access to user data.
Once the identity is verified, user data will be permanently deleted from our systems within 7 days.
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Executive summary is available to potential customers upon request
no
Supports Security Assertion Markup Language (SAML)
no
Has a dedicated security team
no
Contact for security issues
support@pagerhero.io
Has a vulnerability disclosure program
no
Has a bug bounty program
no
Requires third party authorization/connections
no
Uses token rotation
no