Data retention policy
When you use our app, Axolotl collect and store certain types of data to provide you with the best possible experience. This includes your user profile information, such as your name, email, profile image.
We may use trusted third-party services, such as cloud hosting providers, to store and process your data. However, we ensure that these service providers adhere to strict data protection standards.
We will retain your data for as long as you continue to use our app, or until you explicitly request us to remove your data from our database.
If you have any questions or concerns regarding our Data Retention Policy, please don't hesitate to contact our support team. We are here to assist you and provide further clarification on any aspect of our policy.
We want to thank you for entrusting us with your data and assure you that we are committed to handling it responsibly, securely, and in accordance with applicable privacy regulations.
Data archiving and removal policy
Upon uninstalling our app, we will initiate the data removal process within 14 business days. This timeframe allows us to perform the necessary checks and procedures to ensure the secure and complete removal of your data from our systems
We will make reasonable efforts to remove all your personal data from our active databases, backups, and any other relevant storage systems. This includes any information that can identify you personally, such as your name, contact details, account information, and any other data associated with your profile.
While personal data will be removed, it's important to note that non-personal or aggregated data that does not identify you individually may be retained for analytical, statistical, or research purposes. This data is used in a way that respects your privacy and does not compromise your personal information.
If you have any questions, concerns, or would like further information regarding our Data Removal Policy, please contact our customer support team. We are committed to protecting your privacy and ensuring the proper handling of your data in accordance with applicable regulations and best practices.
Data storage policy
At Axolotl, we prioritize the security and confidentiality of customer data. This Data Storage Policy outlines our procedures for the storage and protection of customer data to ensure its integrity and privacy.
1. Data Collection and Purpose:
We collect and store customer data that is necessary to provide our services and improve user experience. The data collected may include personal information such as name, contact details. We only collect data that is relevant and required for the purpose specified during the data collection process.
2. Secure Data Storage:
Customer data is stored securely using industry-standard encryption and security measures. We employ technical and administrative safeguards to protect against unauthorized access, disclosure, alteration, or destruction of customer data. These measures include secure server infrastructure, firewalls, access controls, and regular security audits.
If you have any questions, concerns, or would like further information regarding our Data Storage Policy, please contact our customer support team. We are committed to maintaining the confidentiality and security of customer data and adhering to applicable data protection regulations.
Data center location(s)
United States
Data hosting details
Cloud Hosted
App/service has sub-processors
no