Data retention policy
We retain data through the lifetime of the customer's contract and we can export data out through cold storage or AWS (only at the request of an Admin). Within 7 days of the archive request, we will share the export of the data. After the archive request is completed, we delete all data from our database within 24 hours.
Data archiving and removal policy
We can export data out through cold storage or AWS (only at the request of an Admin). Within 7 days of the archive request, we will share the export of the data. After the archive request is completed, we delete all data from our database within 24 hours.
Data storage policy
1. We only ingest the data that is shared with us via user-defined tags and keywords to support the services you opt into. 2. We apply standard encryption through our authentication practices, including OAuth. Our database tables themselves also have encryption.
Data center location(s)
United States
Data hosting details
AWS Cloud hosted
App/service has sub-processors
yes
Guidelines for sub-processors
App/service uses large language models (LLM)
yes
LLM model(s) used
GPT 4 via OpenAI API Platform
LLM retention settings
LLM input data is not stored at all. LLM output is currently stored for 3 years. No user data is ever passed to the LLM.
LLM data tenancy policy
N/A
LLM data residency policy
Our whole infrastructure is US-based (including data)