Data retention policy
Our Data retention as per our terms are that Company (Factors.AI) will delete or return all Customer Data upon request. Upon cessation or termination of the Company’s relationship with Customer, either by the Company or the Customer, the Company has no obligation to store any Customer Data and will delete Customer Data in its possession within a period of ninety (90) days from the date of termination of the Customer’s Account. This requirement shall not apply to the extent that the Company is mandated by applicable law to retain some or all of the Customer Data or retention of Customer Data is required for the defence of legal claims, in which event the Company shall isolate and protect the Customer Data from any further Processing.
Data archiving and removal policy
Our data archival / removal policy is that we periodically perform a complete backup of all critical data stored by us.
If a database instance is intentionally deleted by Slashbit Inc staff in order to achieve a business
objective, all associated backups should also be deleted. Database backups may only be deleted by
System administrators of our infrastructure account. Backups should be periodically restored and tested.
Data center location(s)
United States
Data hosting details
Cloud Hosted on Google Cloud Platform
Data hosting company
Google Cloud Platform
App/service has sub-processors
yes
Guidelines for sub-processors
App/service uses large language models (LLM)
no