Coveo AI Search and Recommendations
Coveo is an insight engine leader used by the world’s largest enterprises to unify and deliver content using AI and a powerful API-based platform. With Coveo, an organization can bring all sources of company information into one search interface, allowing employees to find files and documents faster. Coveo analyzes user interactions to serve highly personalized content to users from all connected sources, in the form of AI-powered search results and proactive content recommendations. Slack has become essential to the digital workplace for employee communication and collaboration. By serving external knowledge inside Slack, employees can collaborate more effectively and reduce the time they spend searching on other platforms.
What if you could instantly find and share a document from another source right into the current conversation or channel? This is exactly what the Coveo Slack Application delivers.
What if you could instantly find and share a document from another source right into the current conversation or channel? This is exactly what the Coveo Slack Application delivers.
Permissions
Coveo AI Search and Recommendations will be able to view:
Coveo AI Search and Recommendations will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Developer
Coveo
Company headquarters location
Canada
Terms of service
Privacy & data governance
Data retention policy
Index Data and Analytics Data are kept for the duration of the agreement and for sixty (60) days thereafter. Audit logs are kept for one (1) year. (6 years in the HIPAA-Compliant services, as per regulation.)
Data archiving and removal policy
The Coveo platform will notify organizations owners ten (10) days, five (5) days, and one (1) day prior to expiration. A final email notification is sent when the organization expires. Once expired, the organization will be deleted in the following days.
Data storage policy
Coveo Hosted Services leverages US-based data centers in the United States as well as in Ireland and France for Data Residency of Multi-Region Customers. The physical infrastructure is hosted and managed within nondescript, reinforced facilities capable of withstanding adverse weather and other reasonably predictable natural conditions. Physical access is strictly controlled both at the building perimeter and at building ingress points by professional security staff utilizing video surveillance, state-of-the-art intrusion detection systems, and other electronic means. Authorized staff must pass two-factor authentication multiple times to access data center floors. All visitors and contractors are required to present identification and are signed in and continually escorted by an authorized staff. For more information, please view: https://docs.coveo.com/en/1560
Data hosting company
AWS
App/service has sub-processors
yes
Guidelines for sub-processors
Certifications & compliance
SOC attestation
ISO/IEC-27001 certification
CSA Star level
GDPR commitment
Data deletion request procedure
The Coveo platform will notify organizations owners ten (10) days, five (5) days, and one (1) day prior to expiration. A final email notification is sent when the organization expires. Once expired, the organization will be deleted in the following days.
HIPAA compliant
yes
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Supports Single Sign On (SSO) with the following providers
Supports Security Assertion Markup Language (SAML)
yes
Has a dedicated security team
yes
Contact for security issues
security@coveo.com
Has a vulnerability disclosure program
yes
Vulnerability disclosure program URL
Vulnerability disclosure program covers Slack app
yes
Has a bug bounty program
yes
Bug bounty program URL
Requires third party authorization/connections
yes
Third party services used by this app
Coveo currently leverages two hosting partners that have indirect access to Customer Data, Amazon Web Services (AWS) and Snowflake Inc. Coveo validated AWS' compliance and certifications (https://aws.amazon.com/compliance/) and Snowflake's compliance and
Uses token rotation
yes