Data retention policy
Hex retains customer data for the duration of the customer's contract with Hex Technologies.
Data archiving and removal policy
Hex may provide the option for customers to delete data after their subscription ends. This request must be made by the customer, and Hex may require additional ID verification. Hex Technologies should hard delete all information from currently running production systems within 30 days of the deletion request.
Data storage policy
Hex stores all US multi-tenant platform data and HIPPA data in the United States. Hex single-tenant deployments may store data in an AWS region specified by the customer.
App/service has sub-processors
yes
Guidelines for sub-processors