Actioner

Description Features Permissions Security & Compliance

Actioner is a no-code app builder that lets you build your own apps for Slack and workflow automations without coding anything.How does Actioner work with Slack?
You can string together Actioner building blocks to automate repetitive tasks, like managing customer tickets, resolving IT incidents, or updating your CRM without opening your CRM — all directly from Slack.:computer: Track the CI/CD process, run pipelines, and collaborate on PRs in Slack whether you’re using GitHub, Bitbucket, or GitLab.
:ticket: Manage Zendesk ticket lifecycle through dedicated Slack channels.
:briefcase: Track lead lifecycle and get the latest updates from a critical deal in HubSpot.
:ambulance: Track PagerDuty incidents, and loop in the right people at the right time when there is a major incident.
:bookmark: Manage Jira projects, list, search and track your issues.
:partying_face: Collect and celebrate the birthdays and anniversaries of your coworkers.
:alarm_clock: Quickly log time off, approve them, or see your remaining time off balance.
:receipt: See the due invoices for the week.Get contextual notifications & smart reminders, collaborate on dedicated Slack channels, and take follow-up actions in Slack.:star2: You can run any workflow from Slack without jumping to different tools: All you need is /actioner command. See the results in Slack and share them with your coworkers with one click.

Permissions

Actioner will be able to view:

Actioner will be able to do:

Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.

General

Privacy & data governance

Data retention policy

- Workspace admins can delete their Actioner workspace. In this case, all data that is stored by Actioner within the scope of the deleted workspace will be deleted by Actioner. This cleanup process is automated and may take up to 72 hours. Similarly, the data produced by Actioner for analytics purposes is anonymized in the same time interval. - Whenever a workspace admin removes the access of a user to a workspace, all data that is stored by Actioner within the scope of the removed user for the particular workspace will be deleted by Actioner. This cleanup process is automated and may take up to 24 hours. Similarly, the data produced by Actioner for analytics purposes is anonymized in the same time interval. - Whenever a user initiates the right to be forgotten (i.e. user account is deleted), all data that is stored by Actioner within the scope of the deleted user, for all workspaces that the user has access to, will be deleted by Actioner. This cleanup process is automated and may take up to 72 hours. Similarly, the data produced by Actioner for analytics purposes is anonymized in the same time interval. Please see below for more information: - https://www.actioner.com/security#data-lifecycle-and-gdpr

Data archiving and removal policy

- We operate a comprehensive backup program at Actioner. This includes our internal systems, where our backup measures are designed in line with system recovery requirements. - Our data backups are retained for 30 days with support for point-in-time recovery and are encrypted using AES-256 encryption Please see below for more information: - https://www.actioner.com/security#cloud-infrastructure

Data storage policy

- All data in Actioner processes are encrypted in transit and at rest without any exception. Please see below for more information: - https://www.actioner.com/security#encryption-and-key-management

Data center location(s)

United States

Data hosting details

Actioner is a cloud-native product whose infrastructure is hosted on industry-leading cloud provider Amazon Web Services (AWS). Actioner cloud services and data are hosted on Amazon Web Services (AWS). Where all our computing, messaging, network, and storage layers are located in the US West, our browser application is distributed via our CDN network all over the world. As a design standard, all Actioner services as well as the upstream computing, messaging, network and storage services are running on multiple availability zones (AZs) so that the traffic and the data are distributed among them. This design allows us to tolerate zone-specific failures with no downtime. This multi-zone high availability is the first line of defense for geographic and environmental risks and means that services running in multi-AZ deployments should be able to withstand AZ failure.

Data hosting company

AWS

App/service has sub-processors

yes

Guidelines for sub-processors

https://www.actioner.com/security

Certifications & compliance

SOC attestation

https://www.actioner.com/security

COPPA compliance

https://www.actioner.com/security

ISO/IEC-27001 certification

https://www.actioner.com/security

ISO/IEC-27017 attestation

https://www.actioner.com/security

ISO/IEC-27018 attestation

https://www.actioner.com/security

FedRAMP ATO

https://www.actioner.com/security

CSA Star level

https://www.actioner.com/security

Privacy Shield notice

https://www.actioner.com/security

GDPR commitment

https://www.actioner.com/security

Data deletion request procedure

- All data Actioner processes are encrypted in transit and at rest without any exception. - Workspace admins can delete their Actioner workspace. In this case, all data that is stored by Actioner within the scope of the deleted workspace will be deleted by Actioner. This cleanup process is automated and may take up to 72 hours. Similarly, the data produced by Actioner for analytics purposes is anonymized in the same time interval. - Whenever a workspace admin removes the access of a user to a workspace, all data that is stored by Actioner within the scope of the removed user for the particular workspace will be deleted by Actioner. This cleanup process is automated and may take up to 72 hours. Similarly, the data produced by Actioner for analytics purposes is anonymized in the same time interval. - Whenever a user initiates the right to be forgotten (i.e. user account is deleted), all data that is stored by Actioner within the scope of the deleted user, for all workspaces that the user has access to, will be deleted by Actioner. This cleanup process is automated and may take up to 72 hours. Similarly, the data produced by Actioner for analytics purposes is anonymized in the same time interval. - Actioner applies an Internal Security which refuses the access of all Actioner staff to the customer data without receiving the customer’s consent. Please see below for more information: - https://www.actioner.com/security#data-lifecycle-and-gdpr - https://www.actioner.com/security#encryption-and-key-management - https://www.actioner.com/security#cloud-infrastructure

HIPAA compliant

yes

While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.

Security