Medallia
Medallia Experience Cloud is an experience management platform that helps companies put customer and employee experiences at the center of their business. The platform brings together the most comprehensive set of capabilities for collecting customer and employee feedback, analyzing the results and bringing insights to employees for customer-centric action.With the Medallia for Slack integration, you can unlock the following features to drive a customer-centric culture within your teams- Notify employees to take action on feedback and close the loop with customers
- Power feeds into public channels to provide broad visibility to experience data across teams and departments
- Collect feedback from employees to improve the employee experience
- Power feeds into public channels to provide broad visibility to experience data across teams and departments
- Collect feedback from employees to improve the employee experience
Permissions
Medallia will be able to view:
Medallia will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Developer
Medallia
Company headquarters location
United States
Terms of service
Privacy & data governance
Data retention policy
We retain Personal Information for as long as you use the services we provide, as long as needed to carry out our legitimate business interests, and then as required to comply with applicable laws. For information about specific retention periods, please contact us here.
https://privacyportal.onetrust.com/webform/e88acbf2-e4cd-41fa-81b1-bdbff7821f0f/1950e455-5d55-4fd6-9e20-e6ffd6075d95
Data archiving and removal policy
Medallia is passionate about ensuring that our clients are able to comply with data privacy regulations, including the European Union’s GDPR, which goes into effect in May 2018. We provide our clients with enterprise-grade controls to manage, govern access and ensure security of personal data housed in Medallia Experience Cloud. As required by GDPR, Medallia allows our clients to correct, export, or permanently delete personal information associated with an individual survey taker or employee. Medallia also purges personal data from internal processing systems to minimize the data we retain per GDPR Article 5. Please visit our GDPR page to find out more how Medallia is setting the bar for CX data protection.
Data storage policy
Medallia has implemented extensive security processes for protecting access to our data
center infrastructure, all of which is Tier III, SOC 2 and/or ISO 27001 certified.
All Medallia data centers have common security practices, including closed-circuit video monitoring and 24/7-manned guards, and each requires the use of biometric access controls to our locked cages.
Medallia provides encryption for data rest residing in the Medallia Experience Cloud, as
well as various types of data in motion. The following page provides additional details
on Medallia’s data encryption capabilities.
Data center location(s)
United States, France, Canada, Germany, Singapore, Australia
Data hosting details
Cloud hosted, on a colocated data center
App/service has sub-processors
yes
Guidelines for sub-processors
Certifications & compliance
Data deletion request procedure
Medallia is passionate about ensuring that our clients are able to comply with data privacy regulations, including the European Union’s GDPR, which goes into effect in May 2018. We provide our clients with enterprise-grade controls to manage, govern access and ensure security of personal data housed in Medallia Experience Cloud. As required by GDPR, Medallia allows our clients to correct, export, or permanently delete personal information associated with an individual survey taker or employee. Medallia also purges personal data from internal processing systems to minimize the data we retain per GDPR Article 5.
HIPAA compliant
yes
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Supports Single Sign On (SSO) with the following providers
Any IdP that supports SAML flows
Supports Security Assertion Markup Language (SAML)
yes
Has a dedicated security team
yes
Contact for security issues
trust@medallia.com
Has a vulnerability disclosure program
no
Vulnerability disclosure program covers Slack app
no
Has a bug bounty program
no
Requires third party authorization/connections
no
Uses token rotation
no