Data retention policy
We retain Personal Information about you for as long as you have an open account with us or as otherwise necessary to provide you with our Services. In some cases we retain Personal Information for longer, if doing so is necessary to comply with our legal obligations, resolve disputes or collect fees owed, or is otherwise permitted or required by applicable law, rule or regulation. We may further retain information in an anonymous or aggregated form where that information would not identify you personally.
Data archiving and removal policy
You have the right to request that we delete the Personal Information that we have collected about you.
Data storage policy
Feathery stores all data in the United States with production-grade encryption.
App/service has sub-processors
yes
Guidelines for sub-processors
App/service uses large language models (LLM)
yes
LLM model(s) used
OpenAI GPT models and Google Gemini models, accessed via their APIs, used to generate meeting summaries, action items, and meeting classifications from meeting transcripts.
LLM retention settings
Generated summaries are retained as part of the customer's meeting records until the customer deletes them. Model providers operate in API mode; provider-side retention is limited to short-term abuse monitoring under their API terms, not training.
LLM data tenancy policy
Feathery does not train or fine-tune models on customer data. Meeting transcripts are processed through model providers' APIs under terms that prohibit provider training on the data. Each customer's data is processed independently.
LLM data residency policy
Customer data is stored in Feathery's AWS infrastructure in the customer's region (US by default). Content sent to model provider APIs is processed in the providers' US regions and is not retained for model training.