UChat Agent Bot
UChat agent bot will allow you to handle the live chat support across all the 12+ channels UChat support. After the automation is paused, you can easily chat with the customers across all the 12+ social channels, you can send image, files, subflow directly in Slack, and also you can resume automation and check the user's detail contact information.
Permissions
UChat Agent Bot will be able to view:
UChat Agent Bot will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Developer
Smart Link Pty Ltd
Company headquarters location
Australia
Terms of service
Privacy & data governance
Data retention policy
UChat will retain the data for 12 months
Data archiving and removal policy
UChat will archival/remove data for 12 months
Data storage policy
UChat will store the data for 12 months
Data center location(s)
Australia
Data hosting details
Cloud-hosted with vultr servers in Australia
Data hosting company
Vultr
App/service has sub-processors
no
App/service uses large language models (LLM)
no
Certifications & compliance
Data deletion request procedure
when some request data deletion, they can send the request to our support email: ticket@uchat.com.au, and we will delete it for the user.
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Supports Security Assertion Markup Language (SAML)
no
Has a dedicated security team
no
Contact for security issues
ticket@uchat.com.au
Has a vulnerability disclosure program
no
Vulnerability disclosure program covers Slack app
no
Has a bug bounty program
no
Requires third party authorization/connections
no
Uses token rotation
no