Data retention policy
Chord Strategy Inc. will keep User’s Personal Information for as long as it remains necessary for the identified purposes set out below or as required by law, which may extend beyond the termination of our relationship with the user. Users acknowledge and agree that if they request that their name be removed from our databases, it may not be possible to completely delete all of their Personal Information due to legal constraints.
- Identity, User Generated, Contact and Profile data is used to provide the services to you during the subscription term, and will be kept up to 3 months after account termination.
- Technical and Usage data is used to provide the services to you during the subscription term, and to protect against fraud, and will be kept up to 3 years after account termination.
Data archiving and removal policy
Users have the right to access, update, revoke permission to process, or request the deletion of User’s Personal Information. Any such query can be directed to Chord Strategy’s Data Protection Officer at security@ChordStrategy.com.
Data storage policy
We may collect, use, store and transfer different kinds of personal information about Users which we have grouped together follows:
- Identity Data includes first name, last name, username or similar identifier.
- Contact Data includes email address and telephone numbers.
- Profile Data includes Users’ profile information saved through the Services.
- Technical Data includes internet protocol (IP) address, browser type and version, operating system and platform
- Usage Data includes information about how Users use our Services, such as browsing actions within the portal, the buttons, controls, Users click on, pages of our portal that Users visit, the time spent on those pages, User’s search queries, the dates and times of User’s visits, and workplace usage.
- User Generated Data, Physical Characteristics, or Descriptions includes data voluntarily sent or submitted to Chord Strategy to use our Services, such as chat messages, photos, videos, social media type posts, comments and other information submitted through the Services (also referred to in this Privacy Policy as “User Generated Data”)
We also collect, use and share Non-personalized data called “Service Data” such as statistical or demographic data for any purpose. Service Data may be derived from User’s personal information but is not considered personal information in law as this information does not directly or indirectly reveal User’s identity. For example, we may aggregate User’s Usage Data to calculate the percentage of users accessing a specific Website feature.
We do not collect any Special Categories of Personal Data about Users (this includes details about User’s race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about User’s health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
App/service has sub-processors
yes
Guidelines for sub-processors