Data retention policy
We collect the information you give us either online or by email, post, face to face or over the phone. In most cases, the personal information we will collect from you is the personal information required in order to provide services to you, and also for ongoing management and support of those services. This information may include your full name, mailing address, phone number, email address and other relevant additional details. We also collect your payment details such as your credit card number or bank account details.
Data archiving and removal policy
We will only retain your personal data for as long as is necessary. We will need to retain your data for as long as you have an account with us and will keep your data while your account is active and for a reasonable period afterwards to ensure we are able to properly deal with any enquiries. We will also need to retain data in order to comply with our legal obligations such as compliance with tax laws.
Data storage policy
Hosting
For the purpose of hosting our platforms and back-up services, we use processors and transfer personal data stored on our platforms to them. These processors are Amazon Web Services Inc. (server location: Frankfurt, 410 Terry Drive Ave North, WA 98109-5210 Seattle, USA).
Cookies
Our web pages use cookies at various locations. The cookies are used to make our offer more user-friendly and to improve efficiency. Cookies are small text files that are stored on your computer and saved by your browser. The cookies do not contain any personal data. This data is not merged with other data sources. We use "session cookies", which are deleted when you end your browser session. In addition, there are some persistent cookies, which we use to recognise you as a visitor. Cookies do not harm your computer and do not contain viruses.
If you do not allow us to use cookies in general, certain features and pages will not work as expected.
A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Xencio GmbH uses cookies to help Xencio GmbH identify and track visitors, their usage of https://www.xencio.at, and their website access preferences. Xencio GmbH visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Xencio GmbH’s websites, with the drawback that certain features of Xencio GmbH’s websites may not function properly without the aid of cookies.
By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to Xencio GmbH’s use of cookies. Data center location(s)
Germany
Data hosting details
AWS DynamoDB and Browser localStorage for non registered users
App/service has sub-processors
no