Supportman is built for support teams who want to understand each other and their customers.- Know how happy your customers are
Supportman sends Intercom conversation ratings in real-time to Slack so your team can understand how well they are satisfying customers. Give your team a positive culture of working together to help customers.- Quickly follow up with your unhappy customers
You can easily reply back to customers who didn't have a good experience and make sure that their issues are taken care of promptly.- Save time analyzing your Intercom Metrics
Supportman is right where your team is - in Slack. We talked with many customer success and support managers to pull together the metrics that they care about most. No need for you to pull up the Intercom dashboards. Weekly reports bring customer service quality to the forefront of your team.- Promote communication around your ratings and metrics
Your support team can interact with each other right in Slack around Intercom data. This gives your team knowledge of how to help each other and how things are going.- Let the company know how they are affecting the support team
Your support team understands customers best. Supportman helps you bring what you've learned to other teams within the company and how their work is affecting customer satisfaction. Slack is where all of these interactions happen.