Intercom by Supportman
Don't wait days or weeks to address negative customer satisfaction ratings.
Follow up with unhappy customers immediately and build a culture of feedback With Supportman.Quickly follow up with unhappy customers
You can easily reply back to customers who didn't have a good experience and make sure that their issues are taken care of promptly.Give instant feedback to agents to improve performance
Your support team can chat about ratings or metrics right in Slack to ensure quality. Give both positive and constructive feedback to create a faster team learning loop.Save time analyzing your Intercom Metrics
Customer service and support leaders save time by getting weekly metrics reports in Slack. No need for you to pull up the Intercom dashboards.
Follow up with unhappy customers immediately and build a culture of feedback With Supportman.Quickly follow up with unhappy customers
You can easily reply back to customers who didn't have a good experience and make sure that their issues are taken care of promptly.Give instant feedback to agents to improve performance
Your support team can chat about ratings or metrics right in Slack to ensure quality. Give both positive and constructive feedback to create a faster team learning loop.Save time analyzing your Intercom Metrics
Customer service and support leaders save time by getting weekly metrics reports in Slack. No need for you to pull up the Intercom dashboards.
Permissions
Intercom by Supportman will be able to view:
Intercom by Supportman will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Developer
Tettra, Inc.
Company headquarters location
United States
Terms of service
Privacy & data governance
Data retention policy
We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.
Data archiving and removal policy
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.
Data storage policy
We take all necessary precautions, as well as the appropriate organizational and technical measures, to maintain the security, integrity and confidentiality of your personal data, and in particular to prevent it from being deformed or damaged and to prevent any unauthorized third party from accessing it.
Data center location(s)
United States
Data hosting details
Cloud hosted
Data hosting company
MongoDB
App/service has sub-processors
yes
Guidelines for sub-processors
App/service uses large language models (LLM)
no
Certifications & compliance
Data deletion request procedure
When someone requests their personal data be deleted, we delete it from our databases within 30 days.
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Supports Security Assertion Markup Language (SAML)
no
Has a dedicated security team
no
Contact for security issues
team@supportman.io
Has a vulnerability disclosure program
no
Has a bug bounty program
no
Requires third party authorization/connections
yes
Uses token rotation
no