AWS Support
Use the AWS Support App to collaborate with support agents on cases through Slack. You can use the AWS Support App to create, update, search for, and resolve support cases in Slack channels, and start a live chat session with support agents and members from your team.
Permissions
AWS Support will be able to view:
AWS Support will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Developer
Amazon Web Services, Inc.
Company headquarters location
United States
Terms of service
Privacy & data governance
Data retention policy
We keep your personal information to enable your continued use of AWS Support App, for as long as it is required in order to fulfill the relevant purposes as may be required by law (including for tax and accounting purposes), or as otherwise communicated to you. How long we retain specific personal information varies depending on the purpose for its use, and we will delete your personal information in accordance with applicable law. More information about our Privacy Policy can be found here: https://aws.amazon.com/privacy/.
Data archiving and removal policy
Customer data is deleted automatically when you delete AWS Support App configurations from the AWS Support App management console, and it is scheduled for deletion when accounts are closed in accordance with our documentation.
Data storage policy
We replicate and back up your customer content in more than one AWS Region. We will not move or replicate your content outside of the AWS Support App's specified data centers without your agreement, except in each case as necessary to comply with the law or a binding order of a governmental body. More information on our data policies can be found here: https://aws.amazon.com/compliance/data-privacy-faq/
Data center location(s)
United States, Ireland
Data hosting details
Hosted on AWS Infrastructure
Data hosting company
AWS
App/service has sub-processors
no
Certifications & compliance
GDPR commitment
Data deletion request procedure
When someone requests for AWS Support App to delete their data, our team will triage it as a customer request ticket. We will then identify all database entries related to the account in question, and remove them to ensure no trace of the customer's account configuration remains within the AWS Support App data stores.
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Date of latest pen test
2022-01-06
Executive summary is available to potential customers upon request
no
Supports Security Assertion Markup Language (SAML)
no
Has a dedicated security team
yes
Contact for security issues
awssupportapp@amazon.com
Has a vulnerability disclosure program
yes
Vulnerability disclosure program URL
Vulnerability disclosure program covers Slack app
yes
Has a bug bounty program
no
Requires third party authorization/connections
no
Uses token rotation
no