Enchant
Enchant is customer support software for growing companies. Enchant provides:
* Help Desk: Forward your support email to Enchant and reply to customer emails faster from inside Enchant. Scale your customer support while ensuring nothing slips through the cracks.
* Knowledge Base: Manage both a public FAQ (website) or internal policy documents.
* Live Chat: Chat with customers on your website.When Enchant is integrated with Slack, real time notifications of activity happening in Enchant (for example: a new email from a customer) will come in to your Slack channel.Enchant is a paid product. Learn more about pricing here: https://www.enchant.com/pricing
* Help Desk: Forward your support email to Enchant and reply to customer emails faster from inside Enchant. Scale your customer support while ensuring nothing slips through the cracks.
* Knowledge Base: Manage both a public FAQ (website) or internal policy documents.
* Live Chat: Chat with customers on your website.When Enchant is integrated with Slack, real time notifications of activity happening in Enchant (for example: a new email from a customer) will come in to your Slack channel.Enchant is a paid product. Learn more about pricing here: https://www.enchant.com/pricing
Permissions
Enchant will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Privacy & data governance
Data retention policy
We will retain your information for as long as your account is active or as long as needed to provide you with our services.
We may retain and use your information in order to comply with our legal obligations, resolve disputes, prevent abuse, and to enforce our Terms of Service. We may also retain and use your information for regulatory or tax reasons.
Data archiving and removal policy
We will handle data deletion requests within 30 days.
Data storage policy
We may store data either in cloud hosting centers or with subprocessors with whom we have data processing agreements in place.
Data hosting details
Cloud hosted, primarily with AWS
Data hosting company
AWS
App/service has sub-processors
yes
Guidelines for sub-processors
Certifications & compliance
Data deletion request procedure
Senvee Inc will handle data deletion requests within 30 days.
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Date of latest pen test
2021-07-14
Executive summary is available to potential customers upon request
no
Supports Security Assertion Markup Language (SAML)
no
Has a dedicated security team
no
Contact for security issues
help@enchant.com
Has a vulnerability disclosure program
no
Has a bug bounty program
no
Requires third party authorization/connections
no
Third party services used by this app
Our subprocessors are: Amazon Web Services (Cloud Infrastructure), Heroku (Cloud Infrastructure) Redis Labs (Cloud Infrastructure), Mailgun (Email Processing), Postmark (Email Processing)
Uses token rotation
no