UserTesting
This app is not approved by Slack.Apps are reviewed to ensure a quality experience. Learn more.
With UserTesting, you uncover the intent and rich nuances behind every customer interaction with your products, services and solutions. Get feedback in just hours from a diverse group of consumers, or from specific audiences like your customers or employees.Share videos of customers sharing their thoughts and opinions on any public Slack channel. Keep your entire team informed of issues or new ideas, to drive customer-centric innovations. With this integration your team can:
- Share to Slack directly from the UserTesting video player
- Instantly see summaries of each study, providing context to drive engagementUserTesting is a subscription based customer experience solution. To use the integration for Slack you will first have to create an account with UserTesting.
- Share to Slack directly from the UserTesting video player
- Instantly see summaries of each study, providing context to drive engagementUserTesting is a subscription based customer experience solution. To use the integration for Slack you will first have to create an account with UserTesting.
Permissions
UserTesting will be able to view:
UserTesting will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Developer
UserTesting
Company headquarters location
United States
Privacy & data governance
Data retention policy
We retain data until you instruct us to securely delete it. You may do so at any time. Additionally, you may download your data at any time.
Data archiving and removal policy
UserTesting retains data according to its Data Retention Policy. Session data (e.g., video, audio, transcripts, clickstreams) is deleted within 90 days of contract expiration, with earlier deletion available upon customer request.
Data storage policy
UserTesting customers can choose between the European Union (EU), the United States (US), and Australia or Singapore (APAC) to store their data when their account is created, allowing compliance with internal, government, and third-party regulators’ data residency requirements.
Data center location(s)
Australia, Germany, Singapore, United States
Data hosting details
Our data is hosted on cloud.
Data hosting company
AWS
App/service has sub-processors
yes
Guidelines for sub-processors
App/service uses large language models (LLM)
no
Certifications & compliance
ISO/IEC-27001 certification
Privacy Shield notice
Data deletion request procedure
See this link https://help.usertesting.com/hc/en-us/articles/12435186417181-Data-anonymization-and-deletion-process on how we handle data deletion.
HIPAA compliant
yes
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Supports Single Sign On (SSO) with the following providers
Okta
Supports Security Assertion Markup Language (SAML)
yes
Has a dedicated security team
yes
Contact for security issues
security@usertesting.com
Has a vulnerability disclosure program
yes
Vulnerability disclosure program URL
Vulnerability disclosure program covers Slack app
yes
Has a bug bounty program
yes
Bug bounty program URL
Requires third party authorization/connections
no
Uses token rotation
no