Data retention policy
We retain data until you instruct us to securely delete it. You may do so at any time. Additionally, you may download your data at any time.
Data archiving and removal policy
UserTesting retains data according to its Data Retention Policy. Session data (e.g., video, audio, transcripts, clickstreams) is deleted within 90 days of contract expiration, with earlier deletion available upon customer request.
Data storage policy
UserTesting customers can choose between the European Union (EU), the United States (US), and Australia or Singapore (APAC) to store their data when their account is created, allowing compliance with internal, government, and third-party regulators’ data residency requirements.
Data center location(s)
Australia, Germany, Singapore, United States
Data hosting details
Our data is hosted on cloud.
App/service has sub-processors
yes
Guidelines for sub-processors
App/service uses large language models (LLM)
no