Data retention policy
We will keep your personal information while you have an account with us or we are providing products or services to you. Thereafter, we will keep your personal information for as long as is necessary:
to respond to any questions, complaints or claims made by you or on your behalf;
to show that we treated you fairly;
to keep records required by law.
We will not retain your personal information for longer than necessary for the purposes set out in this policy.
Data archiving and removal policy
You have the following rights, which you can exercise free of charge – see table:
For further information on each of those rights, including the circumstances in which they apply, please contact us or see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation.
If you would like to exercise any of those rights, please:
email, call or write to us OR our Data Protection Officer —see below: ‘How to contact us’; and
let us have enough information to identify you (e.g. your full name, email details and service logon username);
let us have proof of your identity; and
let us know what right you want to exercise and the information to which your request relates.
Data storage policy
Who we share your personal information with
We routinely share personal information with:
companies within the Pushpull Technology Ltd. group
third parties we use to help deliver our products and services to you, e.g. payment service providers;
other third parties we use to help us run our business, e.g. website hosts;
We only allow our service providers to handle your personal information if we are satisfied they take appropriate measures to protect your personal information. We also impose contractual obligations on service providers relating to ensure they can only use your personal information to provide services to us and to you. We may also share personal information with external auditors.
We may disclose and exchange information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations.
We may also need to share some personal information with other parties, such as potential buyers of some or all of our business or during a re-structuring. Usually, information will be anonymised but this may not always be possible. The recipient of the information will be bound by confidentiality obligations.
We will not share your personal information with any other third party.
Where your personal information is held
Information may be held at our offices and those of our group companies, service providers, representatives and agents as described above (see above: ‘Who we share your personal information with’).
Some of these third parties may be based outside the United Kingdom or the European Economic Area. For more information, including on how we safeguard your personal information when this occurs, see below: ‘Exporting your personal information’.
Exporting your personal information
To deliver services to you, it is sometimes necessary for us to transfer your personal information to places which do not have the same data protection laws as the United Kingdom or the European Economic Area (EEA). For example:
With your and our service providers located elsewhere;
if you are based elsewhere;
where there is an international dimension to the services we are providing to you
European and UK data protection law requires us to check whether the transfer is lawful despite the difference in data protection law. For example, a transfer to Argentina will almost always be lawful even though their data protection law is different.
Where this is not the case, we will ensure that we and the recipient of the data sign standard contractual clauses approved for the purpose and take any other steps that may be necessary, in order to ensure your personal information remains adequately protected.
If you would like further information please contact us : firstname.lastname@example.org
App/service has sub-processors