PagerDuty

Description Features Permissions Security & Compliance

What's New: Run the Full Incident Lifecycle in Slack!- Dedicated Incident Channels: Each incident gets its own Slack channel automatically, with a separate channel for announcements.
- Quick Declare: Declare an incident in one click, right from Slack.
- One-Click Post-Incident Reviews: Start an AI-generated PIR without leaving the conversation.
- Custom Incident Cards: Choose what responders see first on every incident card.
- AI-Powered Incident Communications: AI drafts stakeholder updates for you.
- Centralized Slack Configuration: Manage all your Slack settings from one place.
- In-Slack Onboarding Tutorial: Help new users connect, authenticate, and learn best practices.
- Threaded Updates: Choose whether updates post in threads or in the channel, to keep noise down.
- AI Agents In-Channel: AI agents work alongside responders inside the incident channel.SummaryThe PagerDuty platform for incident management revolutionizes businesses by harnessing data from a complex digital ecosystem. Over 30,000 companies trust PagerDuty to transform real-time signals into opportunities that empower teams to improve operations, deliver excellent customer experiences, and accelerate innovation. With the bi-directional Slack integration, users can collaborate seamlessly while managing PagerDuty incidents end-to-end, directly in Slack. Integration setup and authentication can be completed effortlessly, allowing users to quickly integrate PagerDuty and Slack into their incident management workflows.Within dedicated incident Slack channels, PagerDuty users can leverage built-in generative AI and agentic features to further enhance productivity and collaboration:- PagerDuty Advance AI Assistant surfaces actionable insights and key context before, during, and after incidents by leveraging data from PagerDuty and Slack, generates status updates, and calls specialized AI agents to help teams resolve critical work efficiently.
- PagerDuty AI Agents assist teams and handle work autonomously at every step of the incident lifecycle
- SRE Agent: Detects, triages, and diagnoses incidents and automates approved remediation steps. Uses memory of past incidents and user interactions to learn and improve future responses.
- Scribe Agent: Automatically captures incident meetings and chat history, and makes it available for use in status update drafts and post-incident reviews.
- Shift Agent: Automatically detects conflicts between planned time-off and on-call shifts, recommends available replacements, and facilitates overrides via DM.
- Insights Agent: Provides proactive and on-demand recommendations based on PagerDuty incidents, teams and services analytics. Users can take action on recommendations with just a few clicks.Please read our PagerDuty Guidelines for the Safe and Secure Use of Generative AI.
Please make sure the answers are accurate and appropriate before using them.

More ways to use PagerDuty in Slack

Automate with Workflow Builder

Workflow Builder* lets you transform everyday processes into automations, without writing a single line of code. Add third-party tools like PagerDuty to workflows to manage work and processes from Slack, and use templates to get started quickly. Learn more about automations

Templates available for PagerDuty:

New PagerDuty incident from emoji reaction

Emoji react to alert notifications in Slack to create PagerDuty incidents

*Workflow Builder is only available on paid subscriptions

PagerDuty will be able to view:

PagerDuty will be able to do:

Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.

General

Privacy & data governance

Data retention policy

PagerDuty keeps personal data as long as required to provide the Online Services you have requested or registered for and comply with applicable laws.

Data archiving and removal policy

You may request that we delete your account information by sending an email to support@pagerduty.com, but please note that we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). PagerDuty will respond to such requests within thirty (30) days or sooner if required by applicable law. When we delete account information, it will be deleted from the active database, but may remain in our archives for a limited amount of time. We will otherwise retain your information for as long as your account is active, as needed to provide you with the Online Services you have requested, or as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Data storage policy

Physical backups are taken once a day, every day, and logical backups once a week. We also take an incremental backup every 6 hours over the course of the day. All backup data are encrypted while in transit and stored off-site using AES 256 encryption.

App/service has sub-processors

yes

Guidelines for sub-processors

https://www.pagerduty.com/subprocessors/

App/service uses large language models (LLM)

yes

LLM model(s) used

Exposure to LLMs is an add-on feature which requires explicit opt-in within the PagerDuty platform. If enabled, we may utilize the following models: Claude (AWS Bedrock), OpenAI (Azure OpenAI), IBM (watsonx.ai).

LLM retention settings

PagerDuty has not configured AWS Bedrock, Azure OpenAI or IBM services to retain any data, nor does PagerDuty use customer data for LLM training purposes. We are utilizing the default configuration for each model, with no retention.

LLM data tenancy policy

PagerDuty has not configured AWS Bedrock, Azure OpenAI or IBM services to retain any data, nor does PagerDuty use customer data for LLM training purposes.

LLM data residency policy