Live Chat
Talking to your website visitors should be easy. Live Chat by Social Intents is the perfect solution for providing real-time customer support and chatbot automation without leaving Slack.Build an AI-powered website chatbot that can answer questions instantly, engage visitors 24/7, and escalate conversations to your live support team in Slack whenever needed. Easily train your chatbot on your website content, trigger custom AI actions, and leverage the latest models from OpenAI ChatGPT, Google Gemini, and Anthropic Claude.With our Slack chatbot integration, you can deliver smarter, faster support using the communication platform your team already uses. There’s no need to install or learn another tool.Why teams love Live Chat by Social Intents:Connect your Slack live chat widget in under a minute.
Use familiar Slack slash commands to reply to website visitors.
Drag and drop files directly into conversations.
Match your chatbot and chat widget to your brand.
Set up proactive chatbot triggers based on visitor behavior.
Track engagement with a real-time chat analytics dashboard.
Whether you're using WordPress, Shopify, Wix, Webflow, or any major CMS, it's easy to add your chatbot and start chatting. We support platforms like Squarespace, Weebly, BigCommerce, Joomla, Drupal, Bubble.io, and more.Please note: This app uses AI to generate responses. While we strive for accuracy, AI-generated replies may sometimes be incorrect or incomplete. Use discretion when relying on AI answers.Experience a smarter way to support and convert your website visitors using Slack.See for yourself.
Use familiar Slack slash commands to reply to website visitors.
Drag and drop files directly into conversations.
Match your chatbot and chat widget to your brand.
Set up proactive chatbot triggers based on visitor behavior.
Track engagement with a real-time chat analytics dashboard.
Whether you're using WordPress, Shopify, Wix, Webflow, or any major CMS, it's easy to add your chatbot and start chatting. We support platforms like Squarespace, Weebly, BigCommerce, Joomla, Drupal, Bubble.io, and more.Please note: This app uses AI to generate responses. While we strive for accuracy, AI-generated replies may sometimes be incorrect or incomplete. Use discretion when relying on AI answers.Experience a smarter way to support and convert your website visitors using Slack.See for yourself.
Permissions
Live Chat will be able to view:
Live Chat will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Developer
Social Intents, LLC
Company headquarters location
United States
Terms of service
Privacy & data governance
Data retention policy
Social Intents, LLC will retain Customer Data in accordance with a Customer’s instructions, including any applicable terms in the Customer Agreement and Customer’s use of Services functionality, and as required by applicable law. Social Intents may retain Other Information pertaining to you for as long as necessary for the purposes described in our Privacy Policy here https://www.socialintents.com/privacy.html
Data archiving and removal policy
Social Intents, LLC maintains customer accounts and chat transcript history for a period of 12 months. Social Intents will remove account details and any related account information including chat transcripts and metrics at the request of customer.
Data storage policy
Social Intents makes nightly backups of all data that is stored encrypted. We will maintain customer transcript data for a period of 18 months for active accounts. For closed or deactivated accounts, we will remove transcript and account information within a period of 1 month.
Data center location(s)
United States
Data hosting details
Cloud Hosted
Data hosting company
AWS
App/service has sub-processors
no
App/service uses large language models (LLM)
yes
LLM model(s) used
ChatGPT, Claude, Gemini
LLM retention settings
LLM prompts and responses are not retained by Social Intents by default. Customers control whether to store LLM interactions within their account. Additionally, because customers provide their own API keys for OpenAI, Anthropic, or Google.
LLM data tenancy policy
Customer data is logically separated by tenant using distinct database tables and partitions. All LLM prompts are scoped to the specific customer account within Social Intents.
LLM data residency policy
LLM data is processed by third-party APIs (OpenAI, Google, Anthropic) directly from the US, via customer-provided API keys. Social Intents infrastructure operates in the US (AWS). We do not control where LLM providers process data.
Certifications & compliance
Data deletion request procedure
When someone requests for Social Intents, LLC to delete personal data, we remove all personal and account level details from our systems within 3 days.
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Supports Security Assertion Markup Language (SAML)
no
Has a dedicated security team
no
Contact for security issues
info@socialintents.com
Has a vulnerability disclosure program
yes
Vulnerability disclosure program URL
Vulnerability disclosure program covers Slack app
yes
Has a bug bounty program
no
Requires third party authorization/connections
no
Uses token rotation
no