Live Chat
Live Chat by Social Intents is the perfect solution for chatting with web visitors directly in Slack.Engage and convert visitors into sales, answer questions and support issues, and help customers directly from the tool you love and use every day, Slack. No need to install or learn how to use another tool. But convenience isn’t the only reason to use Live Chat by Social Intents:- Hook live chat to your Slack in less than a minute.
- Use the Slack slash commands that you know so well to reply to conversations quickly.
- Drag and drop files to send to live chat conversations.
- Customize the chat widget to your brand.
- Specify targeting rules and automatic chat conversation triggers based on different visitor behavior.
- Even track your usage with a live chat dashboard. Oh, and you can access the chat on your mobile phone too if needed. See it for yourself.
- Use the Slack slash commands that you know so well to reply to conversations quickly.
- Drag and drop files to send to live chat conversations.
- Customize the chat widget to your brand.
- Specify targeting rules and automatic chat conversation triggers based on different visitor behavior.
- Even track your usage with a live chat dashboard. Oh, and you can access the chat on your mobile phone too if needed. See it for yourself.
Permissions
Live Chat will be able to view:
Live Chat will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Developer
Social Intents, LLC
Company headquarters location
United States
Terms of service
Privacy & data governance
Data retention policy
Social Intents, LLC will retain Customer Data in accordance with a Customer’s instructions, including any applicable terms in the Customer Agreement and Customer’s use of Services functionality, and as required by applicable law. Social Intents may retain Other Information pertaining to you for as long as necessary for the purposes described in our Privacy Policy here https://www.socialintents.com/privacy.html
Data archiving and removal policy
Social Intents, LLC maintains customer accounts and chat transcript history for a period of 12 months. Social Intents will remove account details and any related account information including chat transcripts and metrics at the request of customer.
Data storage policy
Social Intents makes nightly backups of all data that is stored encrypted. We will maintain customer transcript data for a period of 18 months for active accounts. For closed or deactivated accounts, we will remove transcript and account information within a period of 1 month.
Data center location(s)
United States
Data hosting details
Cloud Hosted
Data hosting company
AWS
App/service has sub-processors
no
Certifications & compliance
Data deletion request procedure
When someone requests for Social Intents, LLC to delete personal data, we remove all personal and account level details from our systems within 3 days.
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack App Directory, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Supports Security Assertion Markup Language (SAML)
no
Has a dedicated security team
no
Contact for security issues
info@socialintents.com
Has a vulnerability disclosure program
yes
Vulnerability disclosure program URL
Vulnerability disclosure program covers Slack app
yes
Has a bug bounty program
no
Requires third party authorization/connections
no
Uses token rotation
no