Roger Wilco LLC

United States

Chatra is committed to retaining Customer Data in strict compliance with all applicable legal and regulatory requirements, including but not limited to the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and telecommunications laws and regulations. This ensures that all Customer Data is handled with the highest standards of data protection and security throughout its lifecycle. Specifically, if no data was sent through the JavaScript API and no messages were delivered to agents (our customers), all entered information and visitor information (customers' of our customers) will be deleted from Brevo Conversations after 7 days. If an agent receives a message from a visitor, all data sent (through JavaScript API, REST API, or contact form) will be saved in Chatra. The data is stored until the support agent deletes the conversation or their account from Chatra.

Upon termination of a customer account, Chatra will initiate the process of data removal. Customer Data will be permanently deleted from our systems within 100 days following account termination. However, in instances where Customer Data is subject to judicial requests, such data will be securely archived for a period of 12 months, in accordance with regulations such as the U.S. Stored Communications Act (SCA) and applicable telecommunications laws. This archival period may be extended if required by telecommunications laws and regulations, such as the European Union’s ePrivacy Directive. Chatra employs robust procedures to ensure the secure and compliant removal and archival of Customer Data, adhering to all relevant legal obligations.

Chatra utilizes the services of a reputable hosting provider that adheres to SOC II (Service Organization Control 2) requirements. This means that Customer Data is stored in an environment that meets stringent standards for security, availability, processing integrity, confidentiality, and privacy. These standards, established by the American Institute of CPAs (AICPA), are designed to ensure that Customer Data is protected against unauthorized access, disclosure, and loss, thereby safeguarding customer privacy and data integrity.

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- Requests from end-Users: When an end-user submits a request for data deletion, Chatra will assist by directing the end-user to the associated client of Chatra, who serves as the data controller. In this context, Chatra acts strictly as a data processor, as defined under GDPR Article 4. Chatra does not have the authority to delete end-user data on behalf of the data controller, ensuring that end-user data deletion requests are handled in accordance with the appropriate legal and regulatory framework. - Requests from clients: When a client (the data controller) submits a request for data deletion, Chatra will process the request manually. Clients are required to submit their data deletion requests either by sending an email to support@chatra.com or by using the internal chat feature available in the Chatra dashboard. Upon receipt of the request, a Chatra support agent will respond promptly and initiate the data deletion process. This manual process is conducted in compliance with applicable laws and regulations, such as GDPR Articles 17 and 28 and CCPA Section 1798.105. It includes verifying the legitimacy of the request, ensuring that all relevant Customer Data is identified and securely deleted, and maintaining records of the deletion process for audit and compliance purposes.

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Google

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it@chatra.com

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