Deliver customer support where it’s more powerful and effective. Intercom Support uses powerful messaging and automation to show up in-context—in your product, app, or website.Automatically alert teams to conversation and ticket activity in Slack, the app they already have open all day. Reduce your team's workload, increase query visibility and streamline your workflows to deliver customer value faster. Once installed, invite the bot into specific channels and add a Notify Slack channel action to a new or existing Inbox rule. Configure notifications on different events and conditions. Receive updates as threaded responses to keep teams updated and reduce channel noise.An Intercom Support or Convert pro account is required to use this app. Visit our website to learn more or sign up for an Intercom account.
Intercom will be able to view:
Intercom will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
Data archiving and removal policy
Upon termination or expiry of the agreement, Intercom will (at Customer's election) delete or return to Customer all Customer Data (including copies) in its possession or control as soon as reasonably practicable and within a maximum period of 30 days of termination or expiry of the Agreement, save that this requirement will not apply to the extent that Intercom is required by applicable law to retain some or all of the Customer Data, or to Customer Data it has archived on back-up systems, which Customer Data Intercom will securely isolate and protect from any further processing, except to the extent required by applicable law
Data storage policy
All Customer Data is permanently stored in the USA and is backed up for disaster recovery.
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack App Directory, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Supports Single Sign On (SSO) with the following providers
Supports Security Assertion Markup Language (SAML)