Dispatch
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Dispatch is a priority inbox for Slack that helps you
:heavy_check_mark: Stop missing messages, and
:heavy_check_mark: Focus on your top prioritiesTeams use Dispatch for:
1. Customer Support Agents - who receive support tickets from customers in shared Slack Connect channels.2. Managers - who need to support their teammates.3. Business Operations - who receive tasks and to-dos from teammates in Slack.... and many more people who spend hours a day in Slack.
:heavy_check_mark: Stop missing messages, and
:heavy_check_mark: Focus on your top prioritiesTeams use Dispatch for:
1. Customer Support Agents - who receive support tickets from customers in shared Slack Connect channels.2. Managers - who need to support their teammates.3. Business Operations - who receive tasks and to-dos from teammates in Slack.... and many more people who spend hours a day in Slack.
Permissions
Dispatch will be able to view:
Dispatch will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Developer
Belay Inc.
Company headquarters location
United States
Terms of service
Privacy & data governance
Data retention policy
We store the personal information we receive as described our Privacy Policy (https://www.dispatch.do/privacy-policy) and Information Security Policy (https://www.dispatch.do/information-security-policy) for as long as you use our Services or as necessary to fulfill the purpose(s) for which it was collected, provide our Services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws.
Data archiving and removal policy
We destroy all customer data upon request within 72 hours.
Data storage policy
Dispatch will store data in accordance to our Data Retention policy https://www.dispatch.do/privacy-policy.
Data hosting details
Cloud hosted (AWS RDS, Upstash Redis)
Data hosting company
AWS, Upstash
App/service has sub-processors
no
Certifications & compliance
Data deletion request procedure
We destroy all customer data upon request within 72 hours.
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Supports Security Assertion Markup Language (SAML)
no
Has a dedicated security team
no
Contact for security issues
security@dispatch.do
Has a vulnerability disclosure program
no
Has a bug bounty program
no
Requires third party authorization/connections
no
Uses token rotation
no