Hyperia
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Customer Intelligence to align your team.
Hyperia takes client communications and transforms them into a recap of salient points, aligning your team with a shared understanding of customer needs. Hyperia uses AI to transcribe and summarize voice and video communications. After the conversation is processed, use threaded chat, video clipping, and tagging to facilitate seamless handoffs and collaboration around critical customer interactions.
Hyperia takes client communications and transforms them into a recap of salient points, aligning your team with a shared understanding of customer needs. Hyperia uses AI to transcribe and summarize voice and video communications. After the conversation is processed, use threaded chat, video clipping, and tagging to facilitate seamless handoffs and collaboration around critical customer interactions.
Permissions
Hyperia will be able to view:
Hyperia will be able to do:
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General
Developer
Hyperia, Inc.
Company headquarters location
United States
Terms of service
Privacy & data governance
Data retention policy
Hyperia employs role-based security in our customer-facing SaaS platform, ensuring our customers retain the flexibility to manage users and access provisions in a manner aligned with organizational best practices. Hyperia destroys live and archived customer data upon account deactivation and removal from our customer-facing SaaS platform.
Data archiving and removal policy
Hyperia destroys live and archived customer data upon account deactivation and removal from our customer-facing SaaS platform.
Data storage policy
Hyperia encrypts all customer information both in-transit and at-rest, leveraging 256-bit AES encryption for data in storage and TLS v1.2 and v1.3 security for data in-transit. Hyperia leverages remote logging and auditing infrastructure to monitor all activity within our secure VPC environment. We employ a variety of signature and anomaly-based mechanisms for providing alarm capability and access control monitoring.
Data center location(s)
United States
Data hosting company
Amazon Web Services
App/service has sub-processors
no
Certifications & compliance
Data deletion request procedure
Hyperia destroys live and archived customer data upon account deactivation and removal from our customer-facing SaaS platform.
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Date of latest pen test
2020-10-20
Executive summary is available to potential customers upon request
no
Supports Security Assertion Markup Language (SAML)
no
Has a dedicated security team
yes
Contact for security issues
security@hyperia.net
Has a vulnerability disclosure program
no
Has a bug bounty program
no
Requires third party authorization/connections
no
Uses token rotation
no