Use the AWS Support App to collaborate with support agents on cases through Slack. You can use the AWS Support App to create, update, search for, and resolve support cases in Slack channels, and start a live chat session with support agents and members from your team.
AWS Support will be able to view:
AWS Support will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
Data archiving and removal policy
Customer data is deleted automatically when you delete AWS Support App configurations from the AWS Support App management console, and it is scheduled for deletion when accounts are closed in accordance with our documentation.
Data storage policy
We replicate and back up your customer content in more than one AWS Region. We will not move or replicate your content outside of the AWS Support App's specified data centers without your agreement, except in each case as necessary to comply with the law or a binding order of a governmental body. More information on our data policies can be found here: https://aws.amazon.com/compliance/data-privacy-faq/
When someone requests for AWS Support App to delete their data, our team will triage it as a customer request ticket. We will then identify all database entries related to the account in question, and remove them to ensure no trace of the customer's account configuration remains within the AWS Support App data stores.
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack App Directory, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Date of latest pen test
Executive summary is available to potential customers upon request
Supports Security Assertion Markup Language (SAML)