Data retention policy
FileShadow will often need to retain certain information for record keeping purposes and/or to complete any transaction that you began prior to requesting a change or deletion. We also may not allow you to review certain data for legal, security or other reasons.
We will retain your Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:
the length of time we have an ongoing relationship with you and provide Services to you (e.g., foras long as you have an account with us or keep using the Services);
whether there is a legal obligation to which we are subject (e.g., certain laws require us to keeprecords of your transactions for a certain period of time before we can delete them);
whether retention is advisable considering our legal position (e.g., for statutes of limitations,litigation or regulatory investigations).
If at any time you believe that we have not adhered to this Privacy Policy, please let us know. We will use good faith efforts to determine and correct the problem.
If you are a resident of the European Economic Area, you have the right to lodge a complaint with a data protection authority about how we process your Personal Information.
Notice to California Residents: California Civil Code Section 1798.83 permits individual California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us at privacy@fileshadow.com. Please note, however, that FileShadow does not disclose Personal Information to third parties for their direct marketing purposes.
Data archiving and removal policy
While FileShadow is not intended for anyone under the age of 18, if you are a California resident who is under age 18 and you are unable to remove publicly-available content that you have submitted to us, you may request removal by contacting us at: privacy@fileshadow.com When requesting removal, you must be specific about the information you want removed and provide us with specific information, such as the URL for each page where the information was entered, so that we can find it. We are not required to remove any content or information that: (1) federal or state law requires us or a third party to maintain; (2) was not posted by you; (3) is anonymized so that you cannot be identified; (4) you don’t follow our instructions for removing or requesting removal; or (5) you received compensation or other consideration for providing the Content or information. Removal of your content or information from the Service does not ensure complete or comprehensive removal of that content or information from our systems or the systems of our service providers. We are not required to delete the content or information posted by you; our obligations under California law are satisfied so long as we anonymize the content or information or render it invisible to other users and the public.
Data storage policy
FileShadow will collect information that you provide directly to us, such as when you create or modify your account, request customer support, connect the Services to your cloud storage, upload or transfer files into the Services, or otherwise communicate with us. This information includes (a) your name, postal address, email address and telephone number; (b) username, password and other registration information; (c) transaction-related information, such as when you download or use applications from us or register for the Services; (d) information you provide us when you contact us for help; (e) files and pictures in your cloud storage, and (f) other information you choose to provide and enter using the Services.
Data center location(s)
United States
Data hosting details
Cloud Hosted
Data hosting company
Google, Wasabi
App/service has sub-processors
no